COF Client Model Process Improvement

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

You’ll be responsible for:

• Supporting the set-up and facilitation of client model workshops following the established methodology, ensuring outputs are grounded in the practical realities of an infrastructure/ capital delivery/asset owner environment.
• Supporting the design of the AMP9+ client model blueprint.
• Bringing delivery experience from major infrastructure, capital delivery or asset owner organisations, using lessons learned from implementation to shape pragmatic and workable recommendations.
• Providing support to the client model lead on project tracking, reporting, issue resolution and preparation of clear decision-making materials.
• Managing stakeholders relating to the theme, specifically including client commercial operations leaders and broader client SMEs.

You’ll need to have:

• Continuous Improvement specialist - Lean/Six Sigma or similar accreditations.
• Working knowledge of co-creation operating model design methodology and ability to adapt the approach to the needs of the client and delivery context.
• Experience of managing and delivering process improvement change with measurable impact in a delivery type environment.
• Confident stakeholder manager with ability to rapidly build rapor and manage challenge from a range of stakeholders through all levels of work.
• Level-headed, calm under pressure and detail focused.

Our values

Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.