Clinical Supervisor – Crisis Services

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

To learn more about Macomb County benefits click here

CLASSIFICATION TITLE:

SALARY:

DEPARTMENT:

Opening Date:

Closing Date:

FLSA STATUS: Non-exempt - Overtime pursuant to Human Resources and Labor Relations Policy

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:30 a.m.

LOCATION:http://www.mccmh.net/locations/

GENERAL SUMMARY

Under direction, provides direct and indirect clinical services to individuals served, their families, and designated others. Supervises staff members and performs assigned leadership functions. Implements program components, participates in developing and evaluating program outcomes, monitors and collects data, develops statistical reports, teaches clinical methods and assists with day-to-day program operations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Supervises and supports Crisis Call Center and Mobile Crisis Services operations, including clinical oversight, staff supervision, documentation review, quality monitoring, coordination of follow-up care, and participation in accreditation and crisis system workgroups.

Performs advocacy services and mobilization of community resources.

Ensures Crisis Call Center, Mobile Crisis Services, and other related procedures and operational manuals remain current and reflect best practices.

Provides direct and indirect services, including crisis interventions, to callers, individuals served, their families, and designated others.

Participates in Crisis Call Center accreditation processes, including Commission on Accreditation of Rehabilitation Facilities (CARF) and American Association of Suicidology (AAS) standards.

Participates in Crisis Call Center workgroups at the state level, Vibrant 988, Substance Abuse and Mental Health Services Administration (SAMHSA), and 988/911 operational workgroups.

Represents Macomb County Community Mental Health (MCCMH) and Crisis Services in various community forums.

Provides clinical oversight to the MCCMH Crisis Call Center and Mobile Crisis Services.

Performs assessment and crisis intervention, ensuring appropriate clinical intervention.

Participates in program evaluations, monitors documentation, and ensures metrics are maintained for both the Crisis Call Center and Mobile Crisis Services.

Provides supervision to Mobile Crisis Services staff, including case managers, therapists, peer support staff, and Crisis Call Center workers. Supervision includes weekly or bi-weekly meetings, performance reviews, case consultations, record reviews, call monitoring for the Crisis Call Center, and regularly scheduled team meetings.

Provides emergency support to the Crisis Call Center team and the Mobile Crisis Services team during scheduled shifts, including weekends and holidays.

Coordinates with MCCMH direct Mobile Crisis Teams for children and adults and the Co-responder Unit to arrange next-day follow-up care and support when those teams can provide it.

Reviews clinical staff documentation for accuracy and timeliness.

Maintains clinical and administrative record keeping.

Acts as a liaison with MCCMH direct and contract service providers, Integrated Care Organizations (ICOs), managed care providers, and community agencies to support prompt and appropriate coordination of health services.

Ensures coordination of treatment and follow-up care for both Mobile Crisis Services and the Crisis Call Center. For Mobile Crisis Services, monitors team communications related to deployment, arrival, and clearing contacts to support staff safety and timely responses to mobile requests.

Monitors the Crisis Call Center’s team communications related to support, staffing, and required follow-up calls. Assigns and monitors training and simulations in the Vibrant National Resource Exchange and is available to debrief with Crisis Center workers following critical calls.

Performs equipment and site maintenance oversight and reporting as necessary.

Monitors and initiates action to ensure that maximum standards of efficiency and production are promoted and upheld.

Must be available to work flexible hours and participate in on-call rotation as required. Work hours may include evenings, weekends, on-call shifts, and holidays.

Operates an automobile to perform assigned job functions.

Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience

• Master’s degree from an accredited college or university in Social Work, Counseling, or Doctorate in Psychology, or a directly related mental health field
• Three (3) years of experience as a professional staff member in a community mental health setting

Preferred Education and Experience

• Five (5) years of experience as a professional staff member in a community mental health setting
• Experience as a supervisor of professional staff in a behavioral health setting

Required Licenses or Certifications

• Licensed Master Social Worker (LMSW), Licensed Professional Counselor (LPC), Limited Licensed Psychologist (LLP), or Licensed Psychologist (LP)
• Possession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelines
• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

Preferred Licenses or Certifications

• CAADC-Certified Advanced Addiction Counselor and/or CAC-Certified Addiction Counselor

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Applicable computer applications, including electronic medical record (EMR) systems
• Community mental health resources
• Michigan Mental Health Code and its rules and regulations
• Mental illness, developmental disabilities, and substance use disorders in adult and child/adolescent populations
• Medical necessity with mental health in-patient, developmental disabilities, and substance use disorder populations including related assessment tools
• Various health plans and funding sources

Skill in:

• Organization and time management
• Using professional judgment for the welfare and safety of our individuals served
• Assigning, prioritizing, monitoring, and reviewing work assignments
• Written and verbal communication
• Leadership
• Analyzing information and completing reports

Ability to:

• Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives
• Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
• Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
• Engages effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences
• Work in an environment which embraces the county’s Dignity Campaign
• Effectively speak, write, and understand the English language
• Ability to effectively speak, write, and understand a language other than English is preferred
• Understand and carry out oral and/or written instructions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information
• Work independently

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S =Never/Seldom O =Occasionally F/C = Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: N/S

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S

Exposures

Individuals who are hostile or irate: O

Individuals with known violent backgrounds: O

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85+ decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

N/S =Never/Seldom O =Occasionally F/C = Frequently/Continuously

Demand:

Balancing on even or uneven surfaces/ground: F/C

Bending (forward or backward bending at the waist): F/C

Climbing up or down stairs, ladders, scaffolding and platforms: F/C

Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S

Digging: N/S

Driving on sealed and unsealed roads: O

Grasping, gripping, holding, clasping with fingers or hands: O

Kneeling to work at low levels: N/S

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another up to 34 pounds: O

Push/Pull objects away from or towards the body: O

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: F/C

Walking considerable distances in the facility on multiple surfaces: F/C

Running considerable distances in the facility on multiple surfaces: N/S

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.

GRANT OR EXTERNALLY FUNDED POSITION - This position will continue only if sufficient grant or external funds are provided.