Operations Specialist

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary:

The Operations Specialist plays a key role in supporting the day-to-day execution of transportation and logistics activities that ensure the efficient movement of equipment and freight throughout the supply chain network. This position is responsible for monitoring shipments, coordinating with service providers and internal stakeholders, resolving operational exceptions, and maintaining accurate transportation and equipment records. The ideal candidate is proactive, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment. Success in this role requires strong problem-solving skills, effective communication, and a commitment to delivering operational excellence while supporting on-time service and network performance.

Position Responsibilities

• Monitor shipments and equipment in transit, proactively identifying and resolving operational exceptions.
• Track and trace container movements to support on-time delivery and service commitments.
• Maintain accurate equipment, booking, and operational information across applicable systems and platforms.
• Ensure required depot bookings and equipment records are in place to support efficient equipment release and movement.
• Create, manage, and complete transportation work orders as required.
• Investigate and resolve operational escalations in coordination with internal and external stakeholders.
• Review and validate transportation-related charges for accuracy and compliance with established processes.
• Coordinate with rail, depot, transportation, and other service providers to address routine operational issues and service exceptions.
• Partner with internal stakeholders to gather information, resolve equipment and transportation issues, and provide timely customer updates.
• Coordinate intermodal and cross-terminal movements to support timely transfers and maintain network fluidity.

Job Specification

• Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or a related field preferred.

• 1-2 years of experience in logistics, transportation, supply chain, or a related operational environment.

• Previous exposure to domestic and/or international shipping operations preferred.

• Strong attention to detail with the ability to monitor multiple shipments, tasks, and priorities.

• Flexible and adaptable in a fast-paced environment with changing operational needs.

• Dependable and accountable, with a strong sense of ownership and follow-through.

• Patient and solution-oriented when working through operational exceptions or service challenges.

• Curious and inquisitive, with a willingness to investigate issues, ask questions, and identify solutions.

• Strong communication and interpersonal skills with the ability to collaborate effectively with customers, vendors, and internal stakeholders.

• Ability to work independently while contributing effectively within a team environment.

• A strong desire to learn and grow within the role and organization.

Company Benefits:

• Medical

• Dental

• Vision

• 401k + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range:

$65,000-$70,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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