Sr CX Consultant-3
Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Sep 9, 2026. Maersk scores A on the Alion truth index.
We Offer
Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
We are looking for experienced logistics professionals to take ownership of end-to-end operations and complex issue resolution, and act as key contributors to service excellence and process improvement.
This role is suitable for candidates with sea/air logistics experience OR strong operational background.
Key Responsibilities
Independently manage and monitor end-to-end logistics operations
Handle complex exceptions and ensure timely resolution
Act as a key contact point to coordinate across multiple stakeholders
Drive root cause analysis and implement corrective actions
Ensure service performance meets KPIs and customer expectations
Contribute to process optimization and operational improvements
Support junior team members and share best practices
What We Are Looking For
Strong ownership & accountability - drives tasks to completion
Excellent problem-solving ability - can independently resolve complex issues
Customer-focused mindset - proactive in improving experience
Effective communication & coordination - able to influence across teams
Strong learning & adaptability - handles complex processes and systems quickly
Team collaboration & mentoring mindset
Ability to perform under pressure & manage multiple priorities
Qualifications
Bachelor’s degree preferred
5+ years of experience in logistics / supply chain / operations
Experience in sea freight / air freight / 3PL / supply chain is a strong plus
Good English communication skills (written & verbal)
Experience in process improvement or data analysis is a plus
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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