Client Services Team Leader - Philippines, Remote
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 12, 2026.
About Magic
For over 10 years, Magic has connected top remote talent with fast-growing businesses - backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide.
Check out Magic's Business Profile
Know more about our Team via Magic's Careers Page
Role Overview
This is a full-time, in-house leadership role at Magic, not a VA placement with a client. You're responsible for the EAs matched to our clients - developing them, and making sure the partnership on both sides holds up.
Leadership here doesn't look like a typical team-lead job. You're not accumulating direct reports - you're accountable for the whole relationship: the client on one side, the people delivering the work on the other. Part account owner, part coach, no fixed playbook. Your team doesn't follow you because of your title - they follow because you've built trust, and that's the only kind of authority that holds at 2am on a client call.
When your team delivers, clients renew. When clients renew, Magic grows.
Shift: training runs overnight (Week 1: Monday-Thursday 8:30 PM-5:30 AM PHT, Friday MEA team orientation; Weeks 2-3: 10:00 PM-7:00 AM PHT), Monday-Friday, with your eventual production shift landing between 6 PM-3 AM, 12 AM-9 AM, or 4 AM-1 PM PHT. Training is strict: zero absences (documented medical emergencies only), max 2 tardies, 70% minimum score with one retake per failed module.
Compensation & Benefits
Gross package ₱42,000 (₱38,117 base + ₱3,833 non-taxable allowances), plus a performance bonus of ₱3,000-₱5,000/month (650+ billed hours/week and quality targets) - total monthly potential ₱42,000-₱47,000 · HMO (after 6 months) · 12 vacation + 10 sick days/year · 13th month pay, SSS, PhilHealth, PAG-IBIG · Desktop computer + full IT support provided · Paid Training
Application Process
Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program