Customer Success Manager - Remote

Why does this role exist?

This is an in-house Magic role - you'll be a Magic employee owning client relationships on behalf of the company, not a VA placed with a client. Magic's business runs on retention and expansion, and the CSM is the engine behind both. Our clients are busy founders and executives who need their remote workers to deliver real ROI - and they need a strategic partner who ensures that happens. You're not here to answer tickets. You're here to protect revenue, grow accounts, and turn satisfied clients into long-term advocates.

Your success directly translates to company growth. Every account retained and every expansion closed is a measurable outcome you own.

What's In It For You

Compensation

• Salary: ₱60,000-₱80,000 gross monthly
• Employment type: Permanent, Full-Time
• Fully remote, global

Benefits

• HMO coverage (after regularization)
• 12 vacation days + 10 sick days per year
• 13th month pay
• SSS, PhilHealth, PAG-IBIG
• Paid training

Growth Path

• CSM (0-12 months) → Senior CSM (12-24 months) → Team Lead / CS Manager (24-36 months) → CS Director (3+ years)
• Magic promotes from within - top performers move into leadership, enterprise accounts, and CS strategy

What Winning Looks Like

• You maintain 90%+ gross revenue retention and 110%+ net revenue retention across your full book of business - consistently, not occasionally
• You spot at-risk accounts before clients say a word, and your save plans are already in motion
• You run QBRs that clients actually look forward to - data-driven, strategic, and action-oriented
• You identify expansion opportunities organically and build the business case without being prompted
• Your HubSpot is always clean - account health scores current, touchpoints logged, zero renewals sneaking up on you