Customer Service Representative

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

Immediate open position

QUALIFICATIONS

• Grade 12 education or equivalent
• Minimum 3 years experience in an automotive environment
• Excellent English communication skills (both written and verbal)
• Good general math skills
• Computer literacy in business applications
• Ability to work under pressure
• Familiarity with automotive Tier 1 and Tier 2 customer shipping procedures
• Well organized and highly efficient working in a multi-tasking dynamic environment

DESIRABLE ADDITIONAL QUALIFICATIONS

• Familiarity with CMI software
• Experience gained working inside Magna
• Knowledge of Ford DDL / SDS / SIMS systems and related procedures
• Knowledge of Chrysler SMART / DRIVE systems and related procedures
• Knowledge of Nissan Portal and related procedures
• Knowledge of Honda portal
• Automotive manufacturing experience

MAIN TASKS & RESPONSIBILITIES

• Compensation: $70,000 annually
• After hours follow up with e-mails/portals/phone calls required
• Canadian statutory holidays must be available to work
• Required to work 1 weekend per month (Saturday remote and Sunday is half hour in the am for portal check)
• Responsible for all customer-service related duties as outlined in Mytox BOS Procedures (BOS 5/6), for customer(s) to which they are assigned
• Pulls in EDI customer releases and posts to the Mytox CMI system
• Enters any manual releases as applicable
• Ensures that Mytox and customer cums are in full agreement
• Checks/confirms demand load accuracy for their customer before MRP run
• Issues shipping work-sheets to Shipping Department in advance
• Liaison with customer deck personnel, freight carriers, and/or plants directly either verbally or in writing
• Responsible for all transportation, logistics and premium freight for customer base
• Develop customer relationship and provide Best-in-Class service
• Answering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems)
• Maintain 100% on time delivery to customers and providing disputes when necessary
• Liaise with quality engineers, production and quality representatives to address quality concerns and communicate next steps. Coordinate Engineering changes from customer.
• Review customer charge-backs and recommend disputes when appropriate
• Coordinates Customer Finished Good returnable shipping container returns to Mytox from the applicable customer, in a timely manner
• Backs up other Customer Service (different customer account) positions
• Provides on-call Customer Service support during non-normal business hours as required

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

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