Client Services Representative

Magna Legal Services is seeking a proactive, personable, and service-oriented Client Services Representative to serve as a key point of contact for our clients. In this role, you will respond to inquiries, resolve issues, and coordinate with internal teams to ensure a seamless and positive client experience.

The ideal candidate is an effective communicator who thrives in a fast-paced, team-oriented environment and approaches every client interaction with professionalism, responsiveness, and care.

Primary Responsibilities

• Serve as a primary point of contact for clients, responding to inquiries received by phone, email, and client portal
• Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager
• Build and maintain strong client relationships through proactive, professional communication
• Identify opportunities to improve the client experience and overall service delivery
• Collaborate with internal departments to address client needs and ensure issues are resolved effectively
• Communicate client feedback to support ongoing process and service improvements
• Maintain accurate and organized records of client communications and requests

Desired Background

• Excellent written and verbal communication skills
• Strong email and telephone etiquette
• Professional, client-focused approach with strong problem-solving skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office and Adobe Acrobat
• Familiarity with Microsoft Teams and Zoom
• Experience with Front and ReporterBase is preferred but not required