Transcript Importer

Magna Legal Services is seeking a detail-oriented Transcript Importer to support the review, production, and delivery of legal transcripts. You will manage order and document details in our custom web-based application, coordinate standard and rush requests, and work with clients and court reporters to resolve questions. This role is a strong fit for someone who takes pride in accurate work, stays organized as priorities shift, and follows every detail through to delivery.

Primary Responsibilities

• Review transcripts and related order information for accuracy, completeness, consistency, and client requirements.
• Create and update orders, documents, and job notes in our custom web-based application, completing detailed quality checks at each stage.
• Prepare and produce final transcript packages, verifying required files, instructions, and delivery details.
• Coordinate standard, rush, web-submitted, and special requests to support client deadlines and company expectations.
• Respond to clients and court reporters by phone and email to answer questions, clarify requirements, and resolve discrepancies.
• Prioritize multiple jobs and turnaround times, escalating issues that could affect accuracy or on-time delivery.
• Partner with internal teams to support smooth handoffs, consistent processes, and a high-quality client experience.
• Assist with additional transcript-production and administrative responsibilities as business needs evolve.

Desired Background

• Exceptional attention to detail, with strong proofreading and quality-control skills.
• Strong organization and time management, including the ability to prioritize multiple deadline-driven assignments.
• Clear, professional written and verbal communication skills.
• Comfort learning and working within web-based applications and document-management workflows.
• A customer-service mindset and the judgment to ask questions, investigate discrepancies, and follow issues through resolution.
• Reliability, accountability, and the ability to work effectively both independently and as part of a team.
• Discretion when handling sensitive client and legal information.
• Experience in legal services, court reporting, transcript production, document processing, order management, or quality assurance is preferred.