Rep, Customer Service

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

Magna Mechatronics & Mirrors develops intelligent access and vision systems that enhance vehicle safety, functionality, and user interaction. As a global automotive supplier and full-system partner, Magna brings together expertise across Mechatronics and Mirror systems to deliver integrated solutions that support the evolution of vehicle architectures.

Job Responsibilities:

Salary: $43,000 - $48,000

Responsibilities:

• Receive orders through either Electronic Data Interchange, email or via fax;
• Print all release requirements and ensure timeliness and accuracy of data in order to support production;
• From customer requirements, generate shipping schedules;
• Continually ensure that all customer order requirements, including EDI, are met;
• When requirements are not met, ensure that communication with the appropriate personnel takes place and supporting documentation is completed;
• Ensure that cumulative records are in agreement with customer information;
• Generate documentation containing all required information, for all shipments;
• Responsible for the processing, according to procedure, of timely and accurate advanced shipping notifications, and associated transaction sets;
• Monitor customer on-line information systems;
• Contribute to departmental problem solving resolution systems as they pertain to performance rating improvements;
• Make suggestions to enhance performance ratings and Department efficiency;
• On a continuous basis, perform file and record maintenance (manufacturing systems and department records) using the appropriate procedures;
• Assist in maintaining and updating departmental procedure manuals;
• Process Invoices and Bills of Lading according to Departmental Procedures
• Assist in the Completion and Maintenance of Blanket NAFTA Certificates of Origin
• Support departmental requirements related to weekend work schedules, expedited shipments, statutory holiday coverage and other special requirements of the department. This includes flexibility pertaining to hours of work as required to meet customer requirements;
• Review and disposition freight invoices;

General Points

• Ensure that all environmental requirements are identified and addressed when performing duties.
• Ensure that all safety requirements are being carried out when performing duties.
• Comply with defined Business Management and Environmental Management Systems requirements.
• Provide support for the continuous improvement initiatives within Techform.
• Provide support in the attainment of Techform's operating system goals as outlined by the key graphs.
• Carry out all duties focusing on the goal of internal and external customer satisfaction.
• Other duties as may be assigned by the supervisor or designate.

Qualifications:

• Minimum grade 12 diploma or equivalent is required
• Must be team oriented with superior written and verbal communication skills
• Must be able to multi-task, demonstrate strong organizational skills and flexibility
• Strong problem solving skills would be an asset
• Knowledgeable of e-communications and Microsoft software, i.e. Word and Excel
• Good keyboard dexterity, demonstrating 35+ wpm

Site Benefits:

• A great work experience with a diverse and dedicated workforce

• A strong focus on safety and health and wellness (fitness membership discounts)

• Five and a half (5.5.) paid personal days

• Competitive extended health benefits

• Group RRSP matching program

• Profit Sharing Plan

• Team appreciation lunches and events

• Education Reimbursement Program

• Continuous Improvement and Development Culture

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

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