Risk Management Specialist

JOB SUMMARY:

Under limited supervision,providesadministrative, technical and research support in the areas of Risk Management.

SPECIFIC RESPONSIBILITIES:

• Review and investigate assigned incident reports for risk and/or patient safety issues.

• Document all findings and follow-up within the incident reporting system, and collaborate with clinical leadership and quality improvement teams to address identified concerns.

• Work withInsuranceSpecialist to ensuretimelyreporting of identified incidents to insurance carriers.

• Prepare regular reports of incidents for departmental review andassistwith disposition based onidentifiedissues.

• Participate in the monitoring and improving of the Risk Management Program,identifyingandassistingwith the analysis of loss exposures.

• Perform required risk/patient safety assessments and audits, includingtimelyreporting of findings.

• Assist with Risk Management training for new employee orientation, ongoing education, and annual training.

• Participation in organizational meetings/committees as requested byDirector.

• Assistwith the maintenance and safekeeping of confidential Risk Management records, incident reports, and legal files.

This role description is a general description of the essential job functions. It is not intended to describe all the duties theRisk Management Specialistmay perform.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriatelyenumerateinformation in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex anddifficult situations, toultimately providethe best care possibletoour patients and their families.

• Decision Making

Ability to make the mostappropriate decisionin a givensituation and thentakingthe next steps to ensureappropriateandtimelycompletion. This requires conflict resolution skills, critical thinking skills, confidencein your ability to make the right decision in most situations. This also includesabilityto prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within yourareaexpertisealong with MAHEC’sorganizational training. Finally, the ability to apply the depth of knowledgemaintainedand gained through this process in real life scenarios asappropriate.

• Interpersonal Skills

Showing the ability to meetdifficult situationswith grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their familyat all times, even whenitsmost difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures andequitablepractices,abilityto manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to dothebest for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come toan appropriate resolutionfor a given issue. This helps to drive continuous improvement by thinkingthroughwhere we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying thosenew ideasto affect positive change.

SPECIFIED SKILLS

COMPUTER

• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applicationsrequired.

FOREIGN LANGUAGE

• Spanish speaking skills preferred.

PHYSICAL DEMANDS

• Not Applicable.

SUPERVISORY RESPONSIBILITIES:

• Not Applicable.

EDUCATION AND EXPERIENCE

MINIMUM QUALIFICATIONS:

• Any combination of education and/or experience equivalent to anAssociate’s Degreewith four (4) years’ experience in healthcare administration,insurance,riskmanagementand/or patient safety.

PREFERRED QUALIFICATIONS:

• Certified Professional in Health Care Risk Management (CPHRM)

REQUIRED LICENSES:

N/A

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division);40 hoursper workweek; weekend, holiday, or evening coverage is occasionallyrequired. Work hours will need to be flexiblein order torespond to special work assignments, or evening activities, as requested by the team leader.

POSITION COMPENSATION:

• Salary range $55,200- $62,200, based on experience
• Full time position + full benefits available

At MAHEC , we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to [email protected] for support in your job search process. You could be the talent we are seeking for this or other opportunities.