Assistant Restaurant Manager

Mandarin Oriental, Geneva is looking for a Assistant Restaurant Manager to join our Ottolenghi team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

We invite you to become a Fan of the Exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline.

Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Geneva, ideally located on the banks of the Rhône River, is a true landmark combining timeless Swiss elegance with Mandarin Oriental’s renowned hospitality. With 181 rooms and suites, exceptional restaurants, and a passionate team of professionals, the hotel embodies our mission to transform the ordinary into the exceptional every single day.

About the Job

Based at Mandarin Oriental, Geneva, within the Ottolenghi Department, the Assistant Restaurant Manager is responsible for assisting the Restaurant Manager in the management of the restaurant, ensuring the smooth running of the service and customer satisfaction for all services provided, in accordance with quality standards, HACCP hygiene standards, and procedures in force within the hotel, and supervising a team of around twenty employees.

As Assistant Restaurant Manager, you will be responsible for:

• Participate in the development of schedules based on planned activity.
• Have the necessary knowledge and skills of the Infrasis POS, be able to train/assist servers in the use of the system and apply the necessary controls.
• Assist subordinates in service.
• Ensure customer satisfaction by visiting them during their meal.
• Forward customer comments on food and service to the Restaurant Manager and Chef Ottolenghi
• Respond to specific customer requests as necessary
• Handle customer complaints and comments
• Demonstrate interpersonal skills (interpersonal skills) to build customer loyalty
• Adhere to and apply the Mandarin Oriental principles set out in ‘Our Commitments’

As Assistant Restaurant Manager we expect from you:

• A passion for service and attention to detail.
• Previous management and service experience in a luxury hotel or fine dining environment preferred.
• Team spirit, curiosity, and a desire to learn and grow.
• Good communication skills and a flexible attitude.
• Fluency in English and French, another European language is a plus.
• A valid Swiss work permit or EU passport.

Our Commitment to You

• Learning & Development - Your success is our success. We craft unique learning and development programmes for every stage of your career so that you continue to grow and thrive.
• MOstay - When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can enjoy complimentary stays and special rates for you and your loved ones at our hotels around the world.
• Health & Colleague Wellness - Finding the right work-life balance is essential. Your wellbeing matters to us - that’s why we offer health benefits and wellness programmes globally.

Local Benefits at Mandarin Oriental, Geneva

• A competitive salary and benefits package in line with the Swiss luxury hospitality market.
• Daily meals provided at our staff restaurant.
• Uniform provided and maintained by the hotel.

We’re Fans. Are you?