Cluster General Manager, Saint-Tropez

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Exceptional Homes - brings the Group’s legendary service to a carefully selected portfolio of exceptional private homes. In Saint-Tropez, we are establishing a new cluster of homes that combines owner partnership, luxury villa operations and thoughtful guest experiences, all to Mandarin Oriental standards.

About the job

As part of the Mandarin Oriental Exceptional Homes in Saint-Tropez, the Cluster General Manager, Saint-Tropez is responsible for establishing, growing and running the Saint-Tropez cluster. The role brings together business development, owner relationships, luxury villa operations, guest experience and local market leadership. The Cluster General Manager, Saint-Tropez reports to the Head of Mandarin Oriental Exceptional Homes.

As Cluster General Manager, Saint-Tropez, you will be responsible for the following duties:

• Lead the launch and day-to-day running of the Saint-Tropez cluster for Mandarin Oriental Exceptional Homes.

• Find, assess and welcome exceptional homes across Saint-Tropez, Ramatuelle, Pampelonne and La Croix-Valmer that meet our brand, operational and commercial standards.

• Build and maintain a pipeline of target homes, tracking owner conversations, next steps and expected outcomes, with clear weekly updates to leadership.

• Build trusted, long-term relationships with owners, family offices, luxury brokers and local partners, acting with discretion and commercial credibility.

• Lead owner discussions on our value proposition and support negotiations on management services, rental access, peak-week availability and fees, working closely with Legal, Finance and the Head of Mandarin Oriental Exceptional Homes.

• Guide each home from first assessment through to launch readiness, including inspections, amenity reviews, service planning and house manuals.

• Design the local way of working for the cluster, covering pre-arrival checks, in-stay service, issue escalation and post-stay follow-up.

• Build and manage a network of local suppliers, such as housekeeping, maintenance, chefs, drivers, concierge partners, security and laundry, and brief them on our standards.

• Deliver a guest experience that feels distinctly Mandarin Oriental, working with the central Guest Experience team on personalisation, special requests and in-stay service.

• Protect the brand by carefully controlling which homes join the portfolio and by acting quickly on guest or owner concerns.

• Track cluster performance, including homes signed, peak weeks available, bookings, guest satisfaction and owner satisfaction, and support pricing recommendations and local cost control.

• Report monthly to leadership on progress, challenges and recommended next steps, and recruit and manage seasonal local support within the approved structure and budget.

As Cluster General Manager, Saint-Tropez, we expect from you:

• Significant experience in luxury hospitality, private villa rentals, branded residences, ultra-luxury travel, estate management or high-end property management.

• A proven ability to build trusted relationships with owners, family offices, luxury brokers or very high-net-worth clients.

• Hands-on experience delivering high-touch service in private residences, villas, chalets, resorts or similar settings.

• Experience managing suppliers, property teams and seasonal operations.

• Commercial experience, such as pipeline management, negotiation, pricing support or profit and loss responsibility.

• Fluent French and English, with excellent written and verbal communication in both languages.

• Knowledge of the South of France luxury market is strongly preferred, ideally with familiarity with the Saint-Tropez Peninsula.

• A polished, service-minded, entrepreneurial and hands-on approach, comfortable building a new operation.

• Sound judgement, discretion and calm under pressure, with strong attention to detail.

• Flexibility during the peak summer season, including evenings, weekends and public holidays, and occasional travel to London or other Mandarin Oriental locations.

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