Colleagues Services Supervisor (Housing)

Mandarin Oriental Jumeira, Dubai is looking for a Colleagues Services Supervisor to join our People and Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As a Colleagues Services Supervisor you will be responsible for the following duties:

• Manage the Accommodation tracker and Accommodation Daily Updates and update any changes that concern the Colleagues (i.e. incoming Colleagues, leavers, internal transfers, title change, live outs, live ins etc.)
• Coordinate with service supplier on a weekly basis that all accommodation trackers are updated to ensure accurate invoicing
• Review the monthly man-days and confirms with Colleague Services Manager
• Receive Statement Forms regarding accommodation related requests or complaints and creates accommodation online tasks
• Manage the accommodation online tasks and monitors completion of any Statement Forms or Service Request Forms.
• Prepare rooms as per expected arrival schedules and/or conducts room check as per departure schedule, any raised accommodation-related Statement Forms and ensure complete documentation of all completed tasks
• Coordinate with service provider (i.e. Engineering) for any operational concerns of accommodation (as per spot checks and/or any concerns raised)
• Ensure complete documentation of all completed tasks
• Ensure proper documentation of all completed Statement Forms or Service Request Forms
• Filing of personnel files of Colleagues living in the hotel provided accommodation (i.e. Room Inventory list, Accommodation guidelines)
• Manage Colleague Services files to ensure all information is up to date
• Perform any other administrative duties to ensure proper and complete documentation
• Assist the Colleague Services Manager in preparing and/or updating/revising all Colleague Services related policies, SOPs, forms and processes
• Handling and responding/processing incoming calls and correspondence
• Drafting letters, e-mails and standard reports and presentations many of which will be based on standard templates
• Assist with any requirement to organize meetings, briefings and/or department internal events including invitations and room bookings
• Assist with taking and distributing meeting minutes
• Handle any filing required and ensure the necessary documents and records are updated and filed correctly
• Keep the relevant stationery stock for the department and handling stationery requisitions as required
• Update any regular trackers, excel sheets or reports
• Assist Colleague Services Manager in the day-to-day operations of areas such as, but not limited to, cafeteria, accommodation and other areas in the back-of-house (i.e. locker room, etc.)
• Communicate any health or safety hazards to Colleague Services Manager and/or coordinate with other departments as necessary, to resolve issue
• Ensure notice boards are updated with latest information and removes old posts accordingly
• Conduct accommodation site induction to newly-assigned Colleagues
• Assist with all People & Culture engagement related activities and initiatives

As a Colleagues Services Supervisor we expect from you:

• At least a year of experience of supervisory role in a colleague services (accommodation) role
• A previous experience in Engineering field
• Good command of English language, both verbal and written
• Proficient with MS Word, Excel and PowerPoint software programs.
• High school diploma in Engineering or equivalent
• Strong administration and organization skills with a proven ability to juggle many tasks simultaneously in a busy work environment
• Good health condition (as manual lifting may be required from time to time)

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages

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