Head Waiter/Waitress

Mandarin Oriental Punta Negra, Mallorca is looking for an Head Waiter/Waitress to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, as Head Waiter/Waitress you will be responsible for overseeing a designated service area, ensuring smooth operations, high service standards, and an exceptional guest experience in line with Mandarin Oriental values.

As Head Waiter/Waitress, you will be responsible for the following duties:

• Oversee a designated section, ensuring smooth service and a welcoming guest experience.

• Support supervisors by completing daily checklists and maintaining service standards.

• Demonstrate strong knowledge of the outlet’s concept, menu, and beverages, confidently guiding and advising guests.

• Ensure mise en place and cleanliness standards are consistently met before and during service.

• Operate the POS system efficiently, including order processing, billing, and non-cash payments.

• Deliver attentive, friendly, and personalized service by anticipating and understanding guest needs.

• Upsell food, beverages, and experiences in a natural and service-oriented manner to enhance guest satisfaction and revenue.

• Communicate guest preferences, allergies, and special requests clearly to kitchen and management teams, supporting seamless operations.

As Head Waiter/Waitress, we expect you:

Experience and education

• Degree in Hospitality Management or similar.

• At least 2-3 years’ experience in a similar role.

• Proven experience leading teams within Food & Beverage, ideally in a luxury hospitality environment.

Technical Skills

• Strong communication skills and a collaborative, team-oriented approach.

• A genuine passion for guest interaction, with the ability to anticipate needs and deliver personalized service.

• A visible and confident presence on the floor, leading by example during service.

• A warm, friendly, and professional attitude, with a natural ability to create memorable moments.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?