Host/Hostess

Mandarin Oriental, Desaru Coast is looking for a Host / Hostess to join our Food & Beverage Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Host / Hostess is the first point of contact for guests entering the restaurant or outlet and is responsible for creating a warm, welcoming, and personalized arrival experience. The role manages guest seating, reservations, table allocation, and communication with the service team to ensure a smooth and memorable dining experience in accordance with the hotel's luxury service standards.

As Host / Hostess you will be responsible for the following duties:

Guest Welcome & Service

• Welcome and acknowledge all guests warmly, professionally, and promptly upon arrival.
• Create a positive first impression by demonstrating genuine hospitality and attentive service.
• Escort guests to their tables and assist with seating arrangements.
• Provide menus and communicate relevant information regarding the outlet, daily specials, promotions, and facilities.
• Identify and respond to guest preferences and special requests whenever possible.
• Maintain awareness of VIP guests, repeat guests, special occasions, and guest preferences.
• Handle guest enquiries, requests, and feedback professionally and escalate concerns to the appropriate supervisor when required.
• Bid farewell to guests warmly and thank them for dining with the hotel.

Reservations & Table Management

• Manage restaurant reservations accurately using the hotel's reservation system.
• Confirm, amend, and update guest reservations as required.
• Maintain an accurate seating plan and manage table allocation according to operational requirements.
• Monitor table availability and coordinate seating with the service team.
• Manage walk-in guests and waiting lists professionally.
• Communicate expected waiting times accurately to guests.
• Coordinate with the Restaurant Manager and service team regarding table status, guest flow, and special requirements.
• Ensure reservations and guest information are handled with appropriate confidentiality.

Communication & Coordination

• Maintain effective communication with waitstaff, Restaurant Manager, Kitchen, and other F&B departments.
• Inform the service team of guest preferences, special occasions, dietary requirements, and other relevant information.
• Coordinate with the Kitchen and service team to manage guest flow during peak periods.
• Communicate operational updates and guest requests during daily briefings.
• Assist the team in maintaining smooth restaurant operations during busy periods.

Guest Experience & Brand Standards

• Deliver service in accordance with Mandarin Oriental's luxury service standards and the hotel's service philosophy.
• Demonstrate excellent knowledge of the restaurant's menu, concept, opening hours, facilities, and current promotions.
• Recognize returning guests and provide personalized service whenever possible.
• Maintain a professional and polished appearance in accordance with grooming standards.
• Protect guest privacy and handle guest information with discretion.
• Proactively identify opportunities to enhance the guest experience.

Operational Duties

• Maintain cleanliness, organization, and presentation of the host/hostess station, entrance, and waiting area.
• Ensure menus, reservation materials, and guest information are properly maintained and available.
• Assist with setting up and closing the outlet as required.
• Monitor guest traffic and support the team in managing peak periods.
• Assist other F&B areas when operationally required.
• Follow all hotel policies, SOPs, food safety, hygiene, and health and safety requirements.
• Report any maintenance, safety, or operational concerns to the supervisor promptly.

As Host / Hostess,we expect from you:

Educational Background

• Minimum 1-2 years of experience in a Host/Hostess, Guest Relations, Restaurant Reception, or similar F&B role, preferably in a luxury hotel or resort.
• Previous experience in a high-end restaurant or international hotel is an advantage.
• Diploma or certificate in Hospitality, Food & Beverage, or a related field is preferred.

Skills

• Good command of English; additional languages are an advantage.
• Excellent communication and interpersonal skills.
• Pleasant personality with a genuine passion for guest service.
• Well-groomed, confident, and professional in appearance.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Willing to work shifts, weekends, public holidays, and according to operational requirements.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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