Housekeeping Coordinator

Mandarin Oriental Downtown, Dubai is looking for a Housekeeping Coordinator to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery.

Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Housekeeping department in Dubai, the Housekeeping Coordinator is responsible for ensuring the smooth and efficient operation of the Housekeeping Department by coordinating communication between various departments, managing guest requests, overseeing the lost and found system, and supporting the housekeeping team in maintaining the highest standards of cleanliness and service throughout the property. Housekeeping Coordinator reports to the Housekeeping Manager.

As a Housekeeping Coordinator, you will be responsible for the following duties:

• Act as the central communication hub for the Housekeeping Department, managing calls, dispatching tasks, and logging all communications accurately.
• Coordinate and follow up on guest requests, room status updates, and maintenance issues to ensure timely service and guest satisfaction.
• Manage lost and found procedures, key control, and housekeeping inventory, maintaining accurate records and compliance with hotel policies.
• Support the housekeeping team with shift coordination, workload management, and assistance with daily operational challenges.
• Assist with training new team members, monitor staff performance, and contribute to a positive and productive team environment.
• Handle guest inquiries and complaints related to housekeeping services with professionalism, aiming for prompt and effective resolution.

As a Housekeeping Coordinator, we expect from you:

• Senior High School Diploma required; vocational training in hospitality is a plus.
• At least two years of experience in a luxury hotel, with one year in a Housekeeping Coordinator or similar role.
• Familiar with systems like Actabl/Alice, Oracle, Workday, and strong in Microsoft Excel and inventory management.
• Fluent in English; Arabic proficiency is an advantage, and multilingual candidates are preferred.
• Detail-oriented, organized, and capable of handling multiple tasks in a fast-paced setting.
• Flexible schedule, professional presentation, and strong problem-solving and communication skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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