Income Audit Manager

Income Manager

Mandarin Oriental Sanya is looking for a Income Manager to join our Finance Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies.

About the job

Based at the Mandarin Oriental Sanya within the Finance Department in Sanya the Income Manager is responsible for all the daily audit procedures necessary to ensure the balance & accuracy of all the financial operations and corresponding records of the Mandarin Oriental Sanya Hotel. Responsibilities include preparation of various daily reports, assisting in general ledger and month end closing activities and reporting and working closely with all revenue generating departments to ensure accurate daily reporting of Revenues for the Hotel. This individual must ensure adherence to proper revenue policies & procedures in accordance with all GAAP, Governmental & Mandarin Oriental Hotel Group Standards.

AsIncome Manager, you will be responsible for the following duties:

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Verifies and ensures the accuracy of Front Office, Food and Beverage and other revenue center activities
• Balances on a Daily Basis the cash, direct bill, credit card and other revenue related accounts
• Maintains accurate up to date reference documentation regarding all hotel standard rates, group and special rates, packages and promotions offered by the Mandarin Oriental Sanya
• Performs daily audits of banquet checks, event orders, cover counts and guarantees to ensure accuracy and completeness of information and billing
• Reviews group room block-pick-up/attrition figures and verification of accuracy and completeness of room charges and complimentary rooms provided
• Reviews adjustments, miscellaneous charges & related slips on a daily basis to ensure appropriateness and conformity to established procedure, initiates correction where necessary, reports deviations to management
• Submits all allowance vouchers to appropriate management for review and approval
• Prepares Daily Revenue Report, with supplemental detail & schedules for management review
• Prepares various daily, weekly and monthly reports on a timely basis to provide management with timely & accurate numbers on which to base decisions
• Investigates and corrects errors and discrepancies discovered in the audit process
• Ensures accuracy and timeliness of audit completion
• Assists in the investigation of overages/shortages that may be discovered by the audit or General Cashier
• Assists General Cashier in performance of house bank audits, as necessary
• Perform any tasks as assigned by the Management

AsIncome Manager, we expect from you:

• Strong interpersonal and problem-solving abilities.
• Excellent Hotel product knowledge.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• English language skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Add any local benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

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