PRACTICAS - RB&E Service Trainee

Mandarin Oriental, Barcelona is looking for an RB&E Operations Trainee to join our RB&E Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. The Group is renowned for legendary service inspired by Asian heritage while offering cutting-edge luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Passeig de Gràcia, in the heart of the city. Our hotel features 120 rooms and suites designed by Patricia Urquiola, a Michelin-starred restaurant, cocktail bar, terrace, spa, and exceptional event spaces.

About the job

Based at Mandarin Oriental, Barcelona, within the RB&E Department, the RB&E Operations Trainee supports the different RB&E outlets while developing a comprehensive understanding of the department’s daily operations, procedures, and service standards.

The F&B Operations Trainee reports to the Director of RB&E and the respective Outlet Managers.

As RB&E Operations Trainee, you will be responsible for the following duties:

Restaurant Operations

Welcome and escort guests according to established service standards.

Learn the food and beverage menus and provide recommendations to guests.

Take food and beverage orders and ensure accurate service delivery.

Serve dishes and beverages following luxury hospitality standards.

Assist with restaurant setup, side duties, and closing procedures.

Support the Restaurant Manager with daily operational requirements.

In-Room Dining Operations

Learn the In-Room Dining menu and be able to make recommendations to guests.

Prepare trays and orders according to established standards.

Deliver food and beverages to guest rooms and ensure professional service.

Organize guest amenities and welcome drinks.

Assist in minibar coordination and replenishment.

Support setup, cleaning, and operational tasks within the department.

Assist the In-Room Dining Manager with daily responsibilities.

Bar Operations

Welcome guests and provide exceptional service at the bar.

Learn the beverage menu and make recommendations based on guest preferences.

Take orders and serve beverages and food items.

Assist with bar setup, replenishment, and closing activities.

Support the Bar Manager in daily operational tasks.

Banqueting & Events Operations

Welcome and assist guests attending meetings and events.

Prepare meeting rooms and event spaces according to event requirements.

Assist with setup, service, and breakdown of functions and events.

Maintain storage areas, equipment, and materials organized and clean.

Support the Banqueting Manager with all operational duties as required.

Sommelier Support

Offer aperitifs and welcome beverages to guests when required.

Monitor and maintain stock levels of glassware and wine-related equipment.

Learn to make wine recommendations that complement menu offerings.

Assist in serving wines and beverages according to service standards.

Support the Sommelier and Restaurant Manager in daily operational duties.

General Responsibilities

Gain a thorough understanding of all RB&E outlets and their operating procedures.

Develop knowledge of luxury hospitality service standards and guest engagement.

Understand daily briefings, operational reports, and service requirements.

Communicate effectively with colleagues and other hotel departments.

Maintain high levels of cleanliness, organization, and professionalism.

Ensure compliance with health, safety, and hygiene regulations.

Assist with any additional operational duties required by the Food & Beverage Management team.

Our commitment to you:

• Uniform and laundry service for the uniform
• Study allowance of €500 gross per month (40 hours per week)
• Meals during the internship working day
• Birthday off if it falls during the internship period
• Discounts at RB&E outlets

Mandarin Oriental is an equal opportunity employer. We value diversity and are committed to creating an inclusive, respectful, and professional working environment for all colleagues.