Receiving Clerk

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Receiving Clerk is responsible for inspecting, receiving, and recording all incoming goods and deliveries to ensure they meet the hotel’s quality, quantity, and purchase specifications. This role is critical in maintaining inventory accuracy, preventing losses, and supporting internal control over procurement and warehouse operations.

Key Responsibilities

1. Receiving & Inspection of Deliveries

• Receive all delivered goods from suppliers
• Verify deliveries against:
  • Purchase Orders (PO)
  • Delivery Receipts (DR)
• Inspect items for:
  • Correct quantity
  • Quality standards
  • Damages or discrepancies
• Reject or report defective or incorrect items

2. Documentation & Recording

• Prepare and process Receiving Reports (RR)
• Record all incoming items accurately in:
  • Inventory systems
  • Receiving logbooks
• Ensure proper documentation is complete and signed by authorized personnel

3. Coordination with Departments

• Work closely with:
  • Purchasing Officer (for order details and supplier issues)
  • Accounts Payable (for invoice validation)
  • Storekeeper/Cost Controller (for inventory updates)
• Communicate discrepancies or issues immediately

4. Inventory Handling

• Ensure proper transfer of received goods to:
  • Warehouse / storeroom
  • End-user department (for direct issuance)
• Label and organize items according to storage requirements
• Follow FIFO (First-In, First-Out) principles

5. Quality Control (Hotel-Specific)

• Inspect sensitive items such as:
  • Fresh produce (F&B)
  • Meat, seafood, and perishable goods
  • Housekeeping supplies
• Ensure compliance with hotel and food safety standards

6. Discrepancy & Issue Reporting

• Report:
  • Shortages
  • Over-deliveries
  • Damaged goods
• Prepare discrepancy reports and coordinate with Purchasing for resolution

7. Coordination with Departments

• Work closely with:
  • Sales & Marketing (contracts, credit approvals)
  • Front Office (guest folios and billing)
  • Events/Banquets (event billing and deposits)
• Address disputes or discrepancies in billing promptly

8. Internal Controls & Compliance

• Ensure strict compliance with procurement and receiving procedures
• Maintain independence from Purchasing (segregation of duties)
• Prevent unauthorized acceptance of goods
• Support audit requirements and documentation

9. Safety & Storage Compliance

• Ensure proper handling of goods to prevent damage
• Follow safety guidelines for:
  • Heavy items
  • Hazardous materials
• Maintain cleanliness and order in receiving area

10. Audit Support

• Assist in inventory counts and audits
• Provide documentation for internal and external audit requirements
• Ensure traceability of all received goods

Qualifications & Experience

• Bachelor’s degree in:
  • Accountancy
  • Finance
  • Business Administration
  • Or related field
• Knowledge of:
  • Receiving and inventory procedures
• Basic understanding of:
  • Procurement documents (PO, DR, RR)
• Attention to detail and accuracy
• Good coordination and communication skills
• Ability to identify quality issues
• Basic computer skills (Excel, inventory systems)

Key Performance Indicators (KPIs)

• Accuracy of received goods vs POs
• Timeliness of receiving and reporting
• Number of discrepancies detected/resolved
• Compliance with receiving procedures
• Inventory accuracy support

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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