Freight Coordinator

To support efficient, compliant, cost-effective, and customer-focused freight services through accurate coordination, use of systems and data, stakeholder communication, adherence to procedures, resource awareness, and responsible personal conduct.

Key Responsibilities include but are not limited to:

• Coordinate end-to-end shipment movements, including imports, exports, transit shipments, warehousing, cargo releases, deliveries, collections, and transport scheduling.
• Take ownership of assigned customer accounts, managing the full shipment cycle while understanding customer needs, anticipating requirements, and ensuring consistent service delivery.
• Plan, prioritise, monitor, and execute shipment activities within agreed timelines, service standards, customer expectations, and departmental performance targets.
• Identify operational risks, assist in resolving routine shipment issues, communicate corrective actions, and escalate complex, high-risk, financial, compliance, or reputational matters when required.
• Check and apply Incoterms, customs requirements, trade regulations, documentation requirements, permits, and country-specific procedures before shipment execution.
• Maintain accurate shipment records, job files, supporting documents, and audit-ready compliance information.
• Demonstrate responsibility and commitment by adhering to the ISO standards to which MGN is certified in all assigned duties.
• Assist with resolving customs, compliance, documentation, and operational control queries while escalating exceptions appropriately.
• Use CargoWise, ASYCUDA, Microsoft Office, and relevant logistics systems to capture, update, and maintain shipment information, documentation flow, job files, and operational instructions accurately.
• Maintain data integrity by ensuring operational costs, supplier charges, quotations, job costing, invoicing information, and shipment milestones are captured correctly.
• Provide accurate shipment, costing, supplier, and customer information to support practical decisions, service delivery monitoring, and continuous improvement.
• Build effective working relationships with customers, shipping lines, transporters, airlines, agents, suppliers, service providers, finance, and internal stakeholders.
• Communicate clearly and professionally, provide practical logistics solutions, and support a customer-focused service culture.
• Contribute to process improvement, knowledge sharing, change readiness, and the consistent application of operational standards within the department.
• Prepare accurate quotations and cost estimates, review routing and service options for cost-effectiveness, and maintain awareness of supplier tariffs and charges.
• Verify supplier invoices and shipment costs, ensure alignment between quotations, job costing and invoicing, and support cost recovery and discrepancy resolution.
• Coordinate bookings, schedules, transport arrangements, supplier follow-ups, and workflow priorities to support efficient use of time, costs, systems, and operational resources.
• Demonstrate personal leadership through accountability, professionalism, initiative, ethical conduct, and ownership of assigned responsibilities.
• Support team effectiveness by collaborating constructively, sharing operational knowledge, assisting colleagues where appropriate, and contributing to a positive, service-driven work environment.
• Communicate reliably with stakeholders, follow up on agreed actions, support problem-solving, and escalate matters that may affect service delivery, compliance, cost, or customer relationships.

• NQF Level 5 (Certificate or Diploma in Logistics, Supply Chain Management, Freight Forwarding, Transport Management or equivalent; or Grade 12 with at least 2 years’ relevant industry experience.
• Advantageous certifications or training include FIATA Certification, CargoWise Certification or Training, Customs or Trade Compliance Training, Dangerous Goods Awareness, and Supply Chain or Logistics Certification.
• Three years’ experience in freight forwarding, logistics coordination, customs, or clearing and forwarding operations.
• Experience handling imports, exports, transit, warehouse, cross-border shipments, quotations, operational costing, customer accounts, and moderate-complexity shipment challenges across road, sea, and air freight.