Customer service intern
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Location
In office (Querétaro)
Seniority
Intern
Employment
Internship
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Nov 5, 2026. Mann+Hummel scores A on the Alion truth index.
Overview
Company
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Mann+Hummel is a family-owned German filtration company headquartered in Ludwigsburg that makes air, oil, fuel and cabin air filters, intake systems, filtration materials and membranes for vehicles, industry, buildings and water treatment. Active in filtration since 1941, it operates more than 80 locations worldwide and owns brands such as Purolator, whose US business is based in Fayetteville, North Carolina, alongside large US plants in Gastonia and Wichita. It hires machine and setup operators, quality and applications engineers, supply chain planners, sales account managers, IoT and digital interns and German working students.
Be the voice of the customer in a global industry leader.
At Mann+Hummel, we create innovative filtration solutions that make a difference around the world. We are looking for a Customer Service Representative who is passionate about delivering exceptional customer experiences, building strong relationships, and driving operational excellence.
What will you do?
As a key link between our customers and internal teams, you will play a critical role in ensuring seamless order management, effective communication, and on-time delivery performance.
Key Responsibilities
- Manage customer orders from receipt through fulfillment.
- Provide outstanding support to domestic and international customers.
- Coordinate with Planning, Production, Logistics, and Sales teams to ensure customer requirements are met.
- Monitor order status, delivery schedules, and service level performance.
- Resolve issues related to orders, shipments, and invoicing in a timely manner.
- Maintain proactive communication to anticipate customer needs and provide effective solutions.
What We're Looking For
- Bachelor's degree in Business, International Trade, Logistics, Engineering, or a related field.
- Experience in Customer Service, Supply Chain, Logistics, or related areas.
- Advanced English proficiency is required.
- Knowledge of SAP or other ERP systems.
- Intermediate to advanced Excel skills.
- Strong problem-solving, communication, and organizational abilities.
- A customer-focused mindset with the ability to thrive in a fast-paced environment.
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