Technical Account Manager

Responsibilities: According to the key account management requirements, complete the required actions of the key account for the specific key account served on time, with quality and quantity, including but not limited to customer service report, customer visit (on-site if necessary), service talk, customer resource usage analysis, and optimization suggestions. Provide key service go-live assurance, specific service migration Effectively manage the issues and requirements raised by specific key accounts, frontline personnel, and service managers of Client’s CLOUD from the perspective of customers. Regularly collect, identify, and review key requirements, and push O&M/products to be included in the requirement pipeline in a timely manner and ensure final implementation. To improve customer satisfaction and improve Client’s CLOUD products. Cooperate with related departments to continuously optimize the key account requirement management process, regulations, and related systems and tools, and provide training and enablement for related personnel. Complete other tasks required by the department

Requirements At least three years of development experience in the IT/CT industry, with technical background in the related industry. The following work experience is preferred Have at least two years of experience in public cloud O&M or VIP customer service, understand basic O&M processes, and be able to flexibly use the processes to promote problem resolution and target achievement. At least one year`s experience in product requirement analysis, requirement management, and product development, and master the basic functions and cloud service architecture of mainstream cloud Be engaged in product availability optimization and have their own insights on reliability, maintainability, and performance optimization. Experience in O&M and VIP customer service of mainstream cloud vendors such as AWS, Azure, and Google Cloud is preferred. Good communication, coordination, and problem-solving skills. Have a sense of customer service, think about problems from the perspective of Client’s CLOUD customers, and arrange work and rest time. Strong learning ability and focus on technical learning and summarization. Excellent communication skills in English and Dutch Good knowledge of IT service management is mandatory IT/Cloud knowledge is preferred Good at Chinese/English. Be able to work under pressure and to meet challenging deadlines For more details contact: sales(at)manningglobal.com Quoting reference: DE_MGJT_TAE_ Or call Jo on: +49 (0) 89 23 88 98 42 View our latest jobs: www.manningglobal.com Follow us on twitter: #manningglobal If you know of anyone within your network who may also be interested in this position, would you please forward this ‘Email & Role’ to them. Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - it's likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. Group Head Office Manning Global AG Hohenzollernstraße 60, 80801 Munich, Germany Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning Munich (DE) - Dublin (IRE) - Liverpool (UK) - Zurich (CH) - Maastricht (NL) Lille (FR) - Changzhou (CN) - New York/Houston (USA) - Zagreb (HR) Timișoara (RO) - Madrid (ES) - Istanbul (TR) - Mexico (DF) - New Delhi (India)