Business Operations Manager

Manpower Malta is seeking to recruit a Business Operations Manager to join our client's team.

The Business Operations Manager will oversee operational processes, lead cross-functional projects and support the delivery of efficient, compliant and high-quality services. Working closely with senior management, the role involves improving operational procedures, managing client relationships, monitoring performance and supporting the development of the operations team. The successful candidate will play a key role in strengthening internal controls, optimising business systems and ensuring consistent service delivery. This position is suited to an experienced operations professional with strong leadership skills, a client-focused approach and a solid understanding of compliance requirements within a professional services or regulated environment.

Responsibilities:

• Develop and improve operational procedures, service delivery workflows and quality controls, monitoring performance through KPIs and regular reporting.
• Lead cross-departmental projects, coordinate resources and stakeholders, and ensure project objectives, timelines, budgets and quality standards are met.
• Manage key client relationships, oversee service agreements and resolve operational issues to ensure excellent client service and satisfaction.
• Ensure operational compliance with applicable laws, internal policies and regulatory requirements, including AML/CFT and GDPR, while supporting audits and remedial actions.
• Support the Head of Operations in team leadership, staff development, budget management, cost monitoring and the effective use of operational systems.

Key Requirements:

• Bachelor's or Master's degree in Business Administration, Management, Law or a related field.
• Minimum 5 years' experience in operations, client relationship management, practice management or project management within a professional services firm or regulated industry.
• Proven experience in operational improvements, budget management, cross-functional project delivery and team management.
• Essential experience working within regulated environments, including AML/CFT and GDPR requirements.
• Strong leadership, organisational, analytical and problem-solving skills, excellent written and spoken English, and familiarity with practice management systems, CRM and Microsoft 365.