Motor Claims Manager

Manpower is seeking to recruit a Claims Manager who will oversee the handling of complex motor claims, including bodily injury, liability disputes, and catastrophic losses, ensuring technical excellence, regulatory compliance, and cost control. Acting as a key decision-maker, you'll provide expert guidance to the team, represent the company in court, and work closely with legal, finance, underwriting, and digital teams.

Responsibilities

• Lead and review high-value and complex motor claims, including BI and liability cases

• Apply BI jurisprudence and ensure accurate reserves, recoveries, and leakage control

• Provide expert technical guidance to claims handlers and internal stakeholders

• Manage litigation strategy and liaise with external lawyers; represent the company in court

• Oversee claims processes, systems, payment accuracy, and operational controls

• Drive SLA compliance and manage relationships with surveyors, repairers, and suppliers

• Negotiate costs and optimise vendor performance without compromising quality

• Lead, coach, and develop the Motor Claims team, promoting a culture of accountability and continuous improvement

• Represent the company within industry bodies and external forums

Requirements

• 7-10 years of experience in senior motor claims roles, including people management

• Degree in Insurance, Finance, Risk Management, Business, or related field (MQF Level 6)

• Professional insurance qualification (e.g. Cert CII)

• Strong expertise in motor liability, BI assessment, vehicle repairs, VAT, and insurance regulation

• Full fluency in Maltese and English

• Excellent communication, negotiation, and stakeholder management skills

• Commercial mindset with proven experience in cost control and process improvement

This is a great opportunity for a hands-on leader to make a real impact in a high-profile claims function.