Turkish Customer Support Agent

Turkish Customer Support Agent

Overview

Manpower is seeking to recruit a Turkish Customer Support Agent to join our client's team. This role focuses on delivering a premium experience to high-value players through proactive engagement, detailed reporting, and tailored promotional support.

Key Responsibilities

· Promptly and efficiently deal with customer enquiries or complaints via any communication channel offered (e-mail/phone/chat) within set service level agreement levels

· Obtain and evaluate all relevant information to handle enquiries and complaints

· Use internal tools to assist and take ownership of your customer query

· Report and follow up technical issues reported by clients

· Keep records and follow up on customer interactions and transactions

· Maintain knowledge of policies, procedures and licensing requirements

· Take a pro-active approach towards procedures or working practices to improve customer service efficiency

· Help the company with translation efforts as required

· Perform customer verifications, Know Your Client procedures within the set guidelines

· Communicate and co-ordinate with internal departments

· Building interest in our products and services within our client base.

· Work on a shift basis to meet customers' requirements, solve their problems and thus encourage future business

· Any other tasks as may from time to time be allocated

Requirements:

· Fluent or Native verbal and written communication in Turkish and English

· Experience in a customer facing role or online

· Passion for delivering outstanding customer service

· Ability to problem solve and find a solution

· Ability to multi-task and prioritize

· Competent computer literacy skills

· A flexible approach to working hours - Able to working a shift pattern spread across any five days from seven, including public holidays and weekends