ServiceNow Engineer

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with MANTECH!

MANTECH seeks a motivated, career and customer-oriented ServiceNow Engineer to join our team in Doral, FL.

Responsibilities include but are not limited to:

• Designing, configuring, developing, and customizing enterprise ServiceNow applications, workflows, and service portals.
• Implementing and maintaining ServiceNow ITSM, ITOM, ITAM, and custom business application modules across mission networks.
• Developing automated workflows, custom scripts (JavaScript, HTML, Jelly), REST/SOAP API integrations, and orchestration pipelines.
• Collaborating with cross-functional technical teams, system administrators, and stakeholders to translate operational needs into technical solutions.
• Conducting system diagnostic troubleshooting, platform upgrades, patch management, and performance tuning for ServiceNow instances.
• Maintaining system configuration baselines, baseline documentation, and update set release controls.
• Recommending and implementing continuous engineering process improvements to optimize platform scalability and user experience.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field with 5+ years of experience in ServiceNow engineering or platform development.
  • OR a master’s degree and 3+ or more years of relevant experience
  • OR an associate’s degree and 7+ or more years of relevant experience
  • OR a high school diploma and 9+ or more years of relevant experience
• Proven experience designing, developing, and administering enterprise ServiceNow platform solutions and custom modules.
• Strong background in JavaScript, Web Services (REST/SOAP), HTML, CSS, and ServiceNow workflow orchestration.
• Experience maintaining platform baselines, configuration management controls, and instance patch update cycles.
• Experience creating, maintaining, and communicating complex technical engineering documentation and architecture diagrams.

Preferred Qualifications:

• Relevant professional certifications such as Certified ServiceNow System Administrator (CSA) or Certified ServiceNow Application Developer (CAD).
• Prior experience supporting U.S. Military Command operations, Combatant Command environments, or Department of Defense enterprise technical environments.
• Familiarity with ITIL framework, DevSecOps deployment practices, and DoD STIG compliance automation.
• Demonstrated ability to collaborate effectively across multi-disciplinary engineering teams in fast-paced operational environments.

Clearance Requirements:

• Must hold a current/active top secret security clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.