Agency MIS Specialist

Key responsibilities

As required, review report requirements with the requestor to ensure a full understanding of the needs in order to build the report in an accurate and timely manner.

• Negotiate delivery dates with Clients based on volume of work within the department and the complexity of the report when required.
• Gather data from various source systems using various query tools, sort, calculate, consolidate, analyze and format the non standard report as requested by our external Client.
• Reports created must adhere to our P and C guidelines. Reports are primarily claims related but can also be for premium when required. Also develops reports for external Clients to support claim audits and tax reporting.
• Management of inquiries received from internal/external Clients and respond to any escalated issues on non standard reports.
• Participate in projects providing technical support and making recommendations for testing and implementation. Assume lead role in various reporting initiatives.
• Technical trainer, consultant and mentor to the level 1’s and other depts. Conducts technical QA peer reviews of System Reporting Analyst’s work which is not formally audited but critical for the accurate and timely information for our Clients

Required Qualifications:

• Superior query knowledge (Access, Infomaker 6.5, MS Office, SQL, etc.) Excellent knowledge of our in-house applications
• Knowledge of our claims adjudication, premium systems and data warehouses
• Good knowledge of mainframe/datasets and other standard reporting tools.
• Ability to analyze and solve numerous complex issues. Good understanding of Group Benefits
• General business knowledge
• Solid appreciation of the needs of plan sponsors, advisors, RGOs and other operation departments
• Solid understanding of the upstream admin systems and downstream impacts to other areas
• Excellent organizational skills ensuring Client and other files are organized and up to date and workstations and file areas are well organized
• Knowledge of functions and services performed by other admin areas

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement