Lead Data Analyst

The Lead Data Analyst is accountable for preparation of the most complex, non standard custom reports for our external customers using multiple source systems and query tools. This involves interpreting and obtaining clarification on the Client’s requirements to ensure the final report/s are accurate and can be produced in a timely manner. For all reports, data must adhere to our P&C guidelines.

Position Responsibilities:

• Automated Reporting Solutions - Defines enterprise reporting standards and KPIs; transforms reporting into insight-driven decision frameworks and enables self-service analytics across business units.
• Data Quality Assurance & Validation - Establishes data quality frameworks, validation methodologies, and audit mechanisms to ensure accuracy, consistency, and reliability of enterprise analytics outputs.
• Ad Hoc Analytics & Investigations - Leads highly complex, ambiguous, and cross-functional analytics initiatives; translates business strategy into scalable analytical solutions and actionable insights.
• Report Lifecycle & Governance Management - Designs and governs enterprise reporting inventory frameworks ensuring relevance, optimization, and alignment to business value and strategic priorities.
• Process Documentation & Knowledge Management - Defines documentation standards and ensures all analytics processes are scalable, reusable, and aligned with governance and audit requirements.
• Requirements Analysis & Intake Management - Serves as the lead analytical consultant for complex business problems, leveraging advanced analytics, AI, and machine learning techniques to design, operationalize, and scale data-driven solutions that deliver measurable strategic and operational impact.
• Project Coordination & Stakeholder Governance - Leads strategic discussions with senior stakeholders; influences decision-making through data storytelling, insights, and executive-level communication.
• Risk Assessment & Controls Monitoring - Ensures analytics solutions comply with enterprise data governance, security, and regulatory standards; proactively identifies and mitigates data risks.
• Continuous Process Improvement - Drives enterprise-level process optimization through automation, advanced analytics, and scalable data solutions; sets best practices across teams.

Required Qualifications:

• University degree in business, finance, economics, or a related field
• 5-10 years of relevant experience in strategy, transformation, project management, or analytical roles
• Strong proficiency in Microsoft Excel, with demonstrated numerical aptitude and ability to independently analyze data
• Basic knowledge of Power BI or similar data visualization tools
• Solid PowerPoint skills with the ability to present data and insights in a clear, executive-ready format
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and deliver against timelines
• Ability to synthesize both quantitative and qualitative information into clear takeaways
• Strong written and verbal communication skills
• Comfort working in a fast-paced, evolving environment with multiple stakeholders

Preferred Qualifications:

• Proficiency in Power BI, MS Excel, MS Access and other reporting technologies
• Knowledge of SQL and other relational database technologies preferred but not required
• Experience in data extraction, manipulation, and reporting
• Excellent customer focus and a commitment to quality while still meeting deadlines
• Effective verbal and written communication skills in English. Demonstrated ability to interact effectively with a variety of stakeholders including mid-level managers

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement