Senior Technical Product Owner

Are you aself starterwho loves technical challenges? Are you passionate about delivering high-quality, user-friendly solutions? If so, then we want to hear from you!

We areseekinga passionate and experienced Technical Product Owner to join our team and lead the development and optimization of ourCustomer and Producer Storefronts. The ideal candidate will have a strong technical background and a deep understanding of customer-centric product development. In this role, you willbe responsible forcommunicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the development team. As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will alsobe responsible forplanning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet businessobjectives. Your leadership will be crucial in driving innovation andmaintaininga seamless communication experience for our customers.

John Hancock continues to transformasa digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions andleveragingvendor capabilities based on the latest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you.

Position Responsibilities:

• Lead the Customer and Producer Storefrontsteam to deliver a seamless and efficient communication process for our customers.

• Collaborate with cross-functional teams to gather and prioritize requirements, ensuring alignment with business goals.

• Monitors andgeneratesreports on product KPIs.

• Utilize data and customer feedback to continuously improve the digital communication experience.

• Manage the technology product backlog, define user stories, and set sprint goals.

• Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals.

• Monitor and report on product performance, making data-driven decisions to enhancethe customerexperience.

• Monitor system performance,identifyoptimization opportunities, and ensure seamless operation.

• Develop andmaintaintechnical documentation for business and technical processes.

• Lead the development and execution of a long-term platform strategy aligned withtechnologyarchitectural and business goals.

• Brings an innovative mindset to improving and elevating technology solutions and enablers

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, ora relatedfield (or equivalent experience).

• 5+ years of experience in a project management, technical product owner, platform owner, engineer, or similar role

• Experience with project tracking software (e.gJira)

• Experience with Agile methodologies

• Experience with Azure, AKS on Azure

• Experience with cloud platforms (e.g., AWS, Azure)

• Experience with DevOps principles and tools

• Experience with version control systems (e.g., Git)

Preferred Qualifications:

• Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used

• Excellent communication, collaboration,negotiationand interpersonal skills

• Ability to translate business needs into effective solutions

• Experience with program and agile delivery methodologies

• Proficiencyin troubleshooting and problem-solving

• Excellent analytical and problem-solving skills

When you join our team:

• We’llempower you to learn and grow the career you want.

• We’llrecognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team,we’llsupport you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.