Technical Services Resource Planner

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

The Role:

We are looking for a highly organized and motivated Technical Services Resource Planner to manage field service operations, ensuring efficient scheduling, resource optimization, and excellent customer support within a fast-paced environment.

What you will do:

• Create service orders and allocate Field Service Resources to respond promptly to customer service requests.
• Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability and customer responsiveness.
• Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
• Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
• Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.
• Determine service stock availability and process advance shipments and returns of service parts.
• Prepare and send quotations for services to customers.

What you need to have:

• Experience working within resource planning or similar highly demanding, fast paced environments with a strong administration focus
• Must be fluent in bothDutch andEnglish. An understanding of French would be beneficial but is not a necessity
• Proven experience of working with SAP ECC and SAP FSM
• Ability to demonstrate logical thinking process and troubleshooting
• Good organizational skills and ability to set priorities and manage time effectively.
• Strong interpersonal, customer oriented and relationship management skills.
• Proficient with MS Office, especially Outlook and Excel.
• Ability to work independently.

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust

• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you

#LI-CP1 #SWE

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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