FLEX Senior Program Manager, Corporate Systems

JOB SUMMARY

Marriott is seeking an experienced FLEX Senior Program Manager, Corporate Systems to lead the end-to-end integration of the Vertex tax engine with Oracle ERP cloud (Payables & Receivables) and Source-to-pay systems. This role is pivotal in driving the end-to-end planning, execution, and delivery of global indirect tax automation, e-invoicing compliance and boundary systems integrations. This includes managing strategic design, global deployment, and optimization of tax integration, calculation, e-invoicing, and cross-border reporting compliance solutions within our next-generation cloud-based ERP financial platforms. This role collaborates with project management and business transformation teams as the technology implementation lead to manage priorities, communications, risks, issues and remove blockers.

CANDIDATE PROFILE

Education and Experience

Required

• Bachelor’s degree in Computer Science, Management Information Systems (MIS), Business Administration, Accounting, Finance or equivalent practical experience.
• 7+ years of program management experience managing complex enterprise financial application rollouts, tax engines, and systems integrations
• Core Systems Delivery Experience:
  • Demonstrated hands-on project delivery involving Vertex O Series indirect tax engine implementations (sales/use tax, VAT/GST determination, and tax content updates).
  • Proven experience managing integration deliverables between procurement platforms (Coupa, BirchStreet), central ERP and tax engines.
• Integration Lifecycle Governance: Working knowledge of integration concepts (e.g., REST/SOAP APIs, middleware, SFTP batch processing), data mapping and error-handling workflows.
• Quality Assurance & Cutover: Extensive experience in managing Integrated System Testing (SIT), User Acceptance Testing (UAT), end-to-end reconciliation, cutover runbooks, and hypercare support models.
• Stakeholder & Vendor Coordination: Strong track record holding third-party system integrators (SIs), software vendors (Coupa, Vertex, Birchstreet), and cross-functional technical teams accountable to strict delivery milestones and SLAs.
• Proven ability to lead cross-functional and vendor-supported teams without direct authority
• Proficiency with program management tools (e.g., Jira, MS Project, Smartsheet, Confluence)

Preferred

• PMP, SAFe, Agile and ITIL v4 Certifications
• Exposure to multi-country e-invoicing regimes (e.g., PEPPOL, SAF-T, real-time digital reporting requirements) and global hospitality/property-level operating models.
• Experience with global tax requirements, including VAT, GST, and withholding tax
• Background in process optimization, lean operations and procurement transformations.

CORE WORK ACTIVITIES

Program Leadership & Delivery

• Own the program plan, roadmap, and timeline for Vertex tax engine with our Oracle ERP cloud (Payables & Receivables) and Source-to-pay systems
• Define program scope, objectives, success metrics, and governance structure
• Manage dependencies across workstreams, including integration build, data mapping, testing, cutover, and hypercare
• Drive phased or multi-region rollouts, balancing global standards with local tax requirements
• Run steering committee meetings and deliver clear executive-level status reporting

Cross-Functional Coordination

• Oversee Global Technology Services contribution to the program, including architecture, integration engineering, infrastructure, security, and support
• Coordinate with the program team, including project managers, business analysts, technical leads, and workstream owners
• Partner with Tax, Procurement, Finance, and AP stakeholders to define requirements for tax determination, exemption handling, and compliance
• Manage relationships with vendors and system integrators (Vertex, Coupa, Birchstreet, and implementation partners)

Technical & Process Oversight

• Ensure integration designs address tax calculation at requisition, PO, invoice, and sourcing/contract stages
• Oversee data readiness, including supplier master, ship-to/ship-from addresses, product and service taxability codes, and exemption certificates
• Validate alignment with ERP and downstream financial systems for tax posting and reconciliation
• Confirm that testing strategy (unit, SIT, UAT, regression, and performance) covers key tax scenarios and edge cases
• Support defect triage, release management, and go-live readiness decisions

Risk, Compliance & Governance

• Identify, track, and mitigate program risks, issues, and dependencies
• Ensure solutions meet regulatory, audit, SOX, and data privacy requirements
• Maintain program documentation, decision logs, and change control processes
• Establish post-go-live support models, knowledge transfer, and continuous improvement plans

Change Management & Communication

• Develop stakeholder engagement, communication, and training plans
• Partner with change management teams to drive user adoption across global business units
• Communicate program progress, risks, and decisions to senior leadership

Key Competencies

• Strong ownership and accountability in ambiguous, multi-stakeholder environments
• Ability to translate between business and technical audiences
• Structured problem solving and sound risk judgment
• Clear, concise written and verbal communication
• Influence without direct authority
• Detail orientation without losing sight of the program outcome

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.