Front Office Manager

JOB SUMMARY

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people. To those cultural innovators, join us as a Front Office Manager today. Use your inner creativity and love for art, design, and culture to engage and inspire guests.

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations

• Develop specific goals and plans to prioritise, organise and complete your work.

• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

• Be an engaging and inspiring leader by providing motivation and support to the team

• Plan and execute team building activities so associates feel part of the global tribe

• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met

• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

• Build and strengthen relationships with existing and new customers to enable future bookings

• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About You:

• Experience with OPERA property management system or similar

• Relevant experience in a similar managerial role

• Working rights in Australia

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

AC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.