Public Relations Manager

JOB SUMMARY

Supports the developing and implementing an ongoing media and community relations for two hotel properties, The Tokyo EDITION, Toranomon and Ginza. Provides crisis communications assistance to properties. Ensures information to the public and community is displayed correctly and effectively with the best opportunities for providing business. Implements an ongoing, focused media and community relations program.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Marketing, Business Administration, or related major; 3 years experience in public relations, communications, or related professional area.

or

• 5-years experience in public relations, communications, or related professional area.

CORE WORK ACTIVITIES

Building Brand and Property Awareness to Drive Revenue

• Works collaboratively with local, regional and national resources to build awareness and increase exposure for the property, restaurants, and Spa.
• Solicits new media outlets and journalists to gain awareness and coverage in partnership with agencies.
• Selects the best opportunities for the property based on market conditions and property needs.
• Uses creative selling abilities to obtain maximum exposure through journalists, media outlets, and KOLs in lifestyle, fashion, design, art, music, travel and luxury.
• Increases awareness within the travel media community as well as coordinating events to gain exposures and grow revenue in the restaurant outlets.
• Manage the hotel’s social media efforts.
• Works with online media outlets to promote the hotel.
• Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.
• Develops brochure and property collateral materials.
• Manage properties’ imageries and movies by conducting regular shooting with professional creators.
• Ensures consistent brand and property message is communicated in all public relations and communications efforts.

Building Successful Relationships

• Builds and strengthens relationships with existing and new writers and local media to ensure future exposure. Activities include calls, entertainment, FAM trips, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities and additional revenue.
• Conducts regular calls and meetings with agencies to share business information to maximize the exposure of promotions and activities.
• Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.
• Provides all communications channels with creative and unique tools to assist in the public relations and communications of the property.
• Work closely with other departments in developing promotions for various campaigns in partnership with agencies.

Coordinating Communication Efforts

• Provides accurate, complete and effective communications to visiting journalists, publicity or promotions.
• Evaluates new public relations opportunities for the property.
• Develops strategic public relations plan for property, includes group, leisure and local efforts.
• Manage and attend individual and group media visits.
• Coordinates community service activities in concert with the public image and needs of the resort.
• Assists in creative print fulfillment; ensures corporate branding standards and legal compliances are met and incorporated into collateral.
• Manage hotel press releases and other content for print media and electronic media in partnership with agencies.

Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Observes service behaviors of employees and provides feedback to individuals and/or managers; continuously strives to improve service performance.
• Conducts site inspections with visiting journalists.

Additional Responsibilities

• Keeps detailed files and records on all matters relative to property's public materials.
• Ensures that property is following all corporate public relations guidelines.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• - Conduct regular and ongoing feedback sessions with team member to support their career growth.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

• Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

• Sales Ability: - Maintain a strong sales mindset, focusing on the best outcomes for the business and profitability while working professionally.

• Opportunity Analysis - Analyzing market, consumer, competitive, and business data to identify opportunities and challenges that inform marketing strategies and drive business results.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - MS Office (Outlook, Word, PowerPoint, Excel)

• Creative Work - Adobe Applications (InDesign, Illustrator, Photoshop, Premiere)

• Oral Comprehension & Communication - Demonstrates the ability to listen to, understand, and clearly communicate information and ideas in both Japanese and English. Strong presentation and public speaking skills are preferred.

• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents in Japanese and English.

• Writing - Demonstrates strong writing skills in both Japanese and English, with the ability to create clear, compelling, and brand-appropriate content for PR and guest-facing communications.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.