Customer Relations Coordinator
Are you looking for a place where meaningful moments are made together?
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assistin providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit eligibility will vary by position
As a Coordinator Customer Relations, a typical daywill include:
Communicateswith preview tour customer via telephone beforetheir scheduled arrival and tour date.
You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
Providesdetailed information about property amenities.
Engagescustomers in conversation regardingtheir stay, property services, and area attractions/offerings.
Identifiesspecial customer needs and arrangesto have those needs fulfilled upon customer arrival.
Addressescustomers' service needs in a professional, positive, and timelymanner.
Guest Experience and Company Standards
Welcome and greet guests and anticipateand address their needs.
Interact with colleagues and guests professionally and promptly.
Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
Always follow company policies and safety procedures.
To Become a Coordinator Customer Relations:
Available to work a flexible schedule to include weekends and holidays.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screeningcontingent on company policy in accordance withapplicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.