Manager IRM Systems & Process

Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Resort Operations Planning & Support, Owner Services, Sales & Marketing, Inventory & Revenue Management) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes.

Job Summary

The Business Process, Systems Manager for Inventory and Revenue Management (IRM) is responsible for contributing to a team that supports and enables the business and the Market Execution process whose primary responsibility is the optimization of sales and usage inventory for all Marriott Vacation Club Ownership (MVO) brands. Responsibilities include information compilation and analysis for all reoccurring needs and approved ad hoc requests. Surfacing and developing process improvement recommendations for consideration. Acquires and maintains a comprehensive working knowledge of all source data applications. Provides consistent and superior support and systems fixes by employing troubleshooting strategies that surface system issues and application process issues. Communicating new processes and system changes and championing changes were needed. This position is responsible for continually identifying and creating resources that will increase efficiency, improve productivity, and make it easier for our internal customer to access the information they need directly. This position is also responsible for ensuring their individual goals and priorities are in alignment with their supervisor and department and business to ensure that the business objectives for MVW and IRM are consistently achieved.

The Business Process, Systems Manager is responsible for supporting IRM’s system support needs including creation and management of learning resources, project planning and management, learning event coordination, and other ad hoc duties.

Expected Contributions

• Support the IRM Systems and Reporting Team by proactively identifying trends, future needs and obstacles to achieving business goals.
• Utilize accurate and relevant data to develop recommendations for improving process efficiency, training needs, and increasing profitability. Deliver timely recommendations to supervisor and follow through with thorough implementation, if applicable. Proactively collaborate with senior leaders of IRM Systems and Reporting Team to identify opportunities for inventory optimization. Complete identified next steps to any agreed upon objective(s) accurately and in a timely and independent manner.
• Collaborate in the development of detailed Project Scopes.
• Maintain a thorough working knowledge of existing processes and systems and business applications to ensure that the immediate needs of our internal customers can be met consistently. Maintain process integrity to include reliability, accuracy, consistency, ease of access and appropriate security. Identify causes of system discrepancies and understand if the fix must be handled in the source data/system or as a modification within the IRM system.
• Assists in documenting system enhancements, system modifications, programming projects and data uploads. Works directly with IT or system developers when appropriate. Provides specific explanation of originating issue, system fix, and answers for “FAQ” (Frequently Asked Questions) or process update to customers.
• Continually improve IRM’s process, systems, and training development solutions for all internal customers by remaining current on new technology, researching reasonable options and when appropriate, and ensuring appropriate education has been received to maintain "subject matter expert" role.
• Provide recommendations to supervisor by differentiating which on-going ad hoc requests will be supported (via long-term system solutions) and which will be declined based on business objectives and available resources. Propose alternative recommendations for declined requests.
• Consistently achieve Marriott Vacations Worldwide (MVW) and IRM business objectives by developing individual goals, defining priorities and when appropriate, reestablish individual goals and/or priorities with supervisor as business needs and objectives change.
• Provide internal and external customers the environment to succeed and grow through consistent communication, acknowledgement, and response to emails/tickets, creating collaborative working relationships, timely feedback, open and honest dialogue, and on-going recognition.
• Take lead logistical or project management role, as appropriate, for various associate training and/or recognition events including meeting planning, organizing, technology needs, etc. Self-motivates and tracks work within the team to ensure deadlines are met.
• Develops operating plans and workable business processes for own department in alignment with function strategy.
• Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress, and results. Typically influences the work of cross-functional or extended teams.
• Responds to, solves, and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
• Works to enhance the organization’s capabilities through effective staffing and development of others by:
  • anticipating staffing requirements by comparing business needs with the strengths and weaknesses of existing staff.
  • using appropriate MVW interviewing tools to hire the best managers available from inside or outside.
  • setting and maintaining high standards for team and individual performance.
  • providing timely coaching and feedback.
  • Making and rewarding distinctions in performance.
• Assists more senior associates in achieving business results by:
  • acting in a consultative fashion to implement programs impacting the broader organization.
  • assisting in the development and communication of broader organizational goals.
  • achieving results against budget within scope of responsibility.
  • taking calculated risks to move the department or team forward.
  • developing and using systems to organize and keep track of information.
  • balancing the interests of own group with the interests of the organization.
  • working with others to identify and remove barriers to success.
• Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
• Performs other duties as appropriate.

Candidate Profile

Education

• Four-year Bachelor’s degree preferably in related area (economics, finance, statistics etc.) or equivalent practical experience.

Experience

• Minimum of five (5) years professional experience.
• Experience with MVW Revenue Management processes & systems preferred.

Skills/Attributes

• Advanced proficiency in all Microsoft Suites applications.
• Highly developed and effective verbal and written communication skills.
• Ability to explain complex ideas clearly and concisely in a manner appropriate to the audience.
• Conceptual thinker.
• Demonstrated ability to influence vertically and horizontally.
• Proven ability to develop and maintain effective relationships with a broad group of stakeholders in order build trust and influence key decisions.
• Proven ability to challenge organizational norms and accepted thinking to improve effectiveness.
• Ability to travel 10-25%.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.