German-speaking Technical Support Engineer

About the Role

As a German-speaking Technical Support Engineer at ZaWin, you will provide technical assistance to clients using our managed IT services and cloud-driven dental practice solutions. You will investigate technical issues, resolve incidents within your area of expertise, and coordinate with more experienced colleagues when additional support is required. We are looking for someone who combines practical IT support experience with a structured troubleshooting approach, strong communication skills, and a genuine interest in developing their technical expertise. This role offers the opportunity to expand your knowledge across Microsoft technologies, networking, endpoint management, and managed IT environments.

What You Can Expect

• Exposure to a broad range of technical issues and client IT environments.
• Opportunities to develop deeper expertise in Microsoft technologies, networking, and infrastructure support.
• Collaboration with experienced technical colleagues.
• A role that encourages structured problem-solving, knowledge sharing, and continuous learning.
• Increasing technical responsibility as your skills and experience develop

How you’ll make an impact at ZaWin

At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to lead their company at a mouse click easily.
Don’t you think you can do it? If you love what you do, we’ll prove it to you.

About Us

At Zawin, we’re not just transforming dental operations; we’re shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software streamlines processes enhances patient experiences, and boosts profitability through automation and advanced workflow tools. Having been the Swiss market leader for 40 years doesn’t keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it’s about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age. Join our journey as we lead the development of cloud-based Managed Services, embarking on ambitious projects that redefine the landscape.

Zakres obowiązków

• Provide technical support to German-speaking clients through telephone, ticketing systems, and remote support sessions.
• Diagnose and troubleshoot common Windows, hardware, software, connectivity, and user access issues.
• Investigate incidents systematically by gathering relevant information, identifying potential causes, and testing appropriate solutions.
• Troubleshoot basic networking issues involving DNS, DHCP, IP configuration, and network connectivity.
• Assist with Microsoft 365 applications, user accounts, authentication, and accessrelated requests.
• Support incident resolution involving managed IT environments, monitoring alerts, and service requests.
• Take ownership of assigned tickets, ensuring appropriate follow-up, communication, resolution, or escalation.
• Collaborate with senior technical colleagues, internal teams, vendors, and external service providers.
• Maintain accurate ticket documentation, including troubleshooting steps, findings, and resolutions.
• Support hardware replacement requests, approved quotations, and related service administration.
• Continuously develop technical knowledge and contribute to internal knowledge sharing.

Wymagania

Requirements

• Previous professional experience in IT support, Service Desk, desktop support, or another customer-facing technical support role.
• Practical experience troubleshooting common Windows operating system and desktop application issues.
• Fundamental understanding of networking concepts, including DNS, DHCP, TCP/IP, and connectivity troubleshooting.
• Basic familiarity with Microsoft 365 applications, user accounts, and access management.
• Basic knowledge of Windows Server, virtual machines, cloud-hosted environments, or backup solutions.
• Ability to approach unfamiliar technical problems logically, ask relevant questions, and identify appropriate next steps.
• Ability to recognize when escalation is necessary while maintaining responsibility for ticket progress.
• Strong written and verbal communication skills in German (C1) and English (B2/C1).
• Professional, patient, and service-oriented communication with clients.
• Ability to manage multiple tickets, priorities, and follow-up activities.
• Willingness to learn new technologies, accept feedback, and develop technical capabilities.
• Reliability, accountability, and adherence to agreed working schedules.

Nice to Have

• Experience with Active Directory, Microsoft Entra ID, or Microsoft 365 administration.
• Familiarity with Windows troubleshooting tools such as Event Viewer, SFC, DISM, or the Windows Registry.
• Experience troubleshooting Windows user profiles, domain accounts, or Group Policy-related issues.
• Familiarity with Microsoft Intune, Azure, Company Portal, or Microsoft Lighthouse.
• Experience working in managed services or MSP environments.
• Familiarity with remote monitoring, ticketing, or endpoint management tools.
• Experience with dental-practice IT systems or related imaging infrastructure.
• Experience with hardware replacements, warranty handling, or client-facing service administration.

Overtime, on-call duty, weekend work, public-holiday work, or emergency coverage may be required where assigned as part of the agreed rotation or where necessary due to business-critical situations.

Tech stack

• Problem solving skills
• Networks
• Microsoft 365
• Windows
• Microsoft servers
• Intune
• Azure
• Virtual machines