Program Delivery Manager

MashreqBank

JOB DESCRIPTION

Job Title

Program Manager, GTB Digital Transformation - PMO

Department

IBG - GTB - PMO

Position Name

Manager, GTB Digital Transformation - PMO.IBG - GTB

Position ID

Incumbent No.

Incumbent Name

Job Number

Job Purpose

Responsible for end-to-end Project Management Activities related to a large scale Transformation Project and all the related Initiatives defined as pillars of the program.

The role delivers Project Management Outputs for the Transformation Program centralizing business, functional, operational and technical aspects of the Program.

The role requires the incumbent to plan, manage, execute, track and implement complex corporate banking functional and technology solutions including complex projects, and ensure delivery in line with customer expectation - internal and external-, within the base-lined schedule, budget and scope parameters; including but not limited to overseeing the testing strategy and execution, quality and compliance controls, and production stability after change movement.

Dimensions

Operating Budget

Number of Staff

Capital Exp. Budget

Other

Key Result Areas

On top of the agenda is the creation of the Program Master Plan which has to incorporate all the initiatives defined as pillars of the program

Each Initiative should have a concrete Project Plan that will be part of the Consolidated Transformation Project Master Plan.

Defining - for each Initiative as well as for the consolidated plan - the milestones and necessary activities/tasks to be performed, proper allocation of resources and responsibilities, timelines, dependencies, critical paths and contingency actions for deviations.

Agreeing the master plan with stakeholders and presenting recommendations to the Steering Committee.

Should be able to coordinate the Plan executions including all steps of the process.

The steps to include the design, development, testing, roll out and stabilization.

Should be able to include activities that will complement the Transformation Program eg the building blocks of an Ecosystem

Should manage collaboration of the business case that will support the Program, its development and approval, also including Finance teams to provide the necessary funding. Each activity should be tracked in line with budget approved.

Reporting is a critical activity that should be performed with the highest standards, should be accurate, timely and well organized

Vendor Management: to be totally connected with all vendors participating in the program, coordinating their activities and outputs.

Should design the necessary project plans to engage customers in the process, following the defined customer journey initiative

Execute the Front to Back digitalization initiative, coordinating all the necessary areas of the Bank that should participate and contribute on it, including front, middle and back officeFacilitate the necessary project plans to assure a proper and integral integration of the ongoing digital initiatives of the bank to assure consistency and to avoid duplication of efforts.

The role has a Global Scope, to properly coordinate the participation of all the countries where the Bank has decided to implement the solution.

Should take ownership of each Governance instance defined to conduct the Program, including Steering Committees, Project and Working ones, as well as all working meetings that includes internal and external people participating in each of the initiatives of the program

The Governance Management includes the organization of the sessions, identification of the representatives of each area involved in the project, the preparation of the documents/materials for each session, the animation, the minutes, the identification of the action items, the reporting of the progress, deviation and mitigated actions. Also post sessions each action defined has to be tracked.

Provide extensive leadership in digital technology, including Continuous Delivery, Cloud Strategy, automation and key technology / vendor selections

Work closely with vendors to ensure solutions are technically compliant

Provide leadership and knowledge on agile implementation methodologies

Engage in Functional and technical solution design, build/integration, testing, deployment, and maintenance of end-to-end solutions which meet business needs

Engage and partner with the business to understand requirements, ensure alignment to the strategy, principles and reference architecture, and assist in shaping the solution to achieve this

Keep up-to-date on new technology, standards, protocols and tools in areas relevant to the rapidly changing digital environment

Provide solutions and technology leadership across a range of corporate banking technologies including, but not limited to, Mobile/Web Frameworks, Portals, Web Content Management and Collaboration Platforms

Manage program and stakeholders from various business and Operations functional areas.

Interact with stakeholders from business, enabling units, 3rd party representatives, and senior management.

Adhere to project management, information controls and security frameworks/procedures, including change and incident management process.

Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.

Ensure management is informed of risks, issues, project/activity status, and team accomplishments.

Brief teams on important project, operational and organizational issues.

Recognize team achievements and share success, promoting high performing teams.

Problem Solving

• Balance conflicting requirements and needs of team members and project stakeholders for optimal outcome.

• Full compliance with the change management process for all production rollouts.

• Provide cost effective, business friendly and quality technology solutions which should ensure scalability and stability

• Provide innovative approaches to Business problems by utilizing existing applications

• Test and Release Management Disciplines

• Problem and Incident Management

• Change Control Disciplines

• Audit, Security and Regulatory compliance knowledge

• Information Security Operations and Incident Management

• Budgetary and Vendor Negotiation/Management

• People Management/Interpersonal issues and staff motivation

Decision Making Authority & Responsibility

• Ensure that all initiatives and overall Titan Program is delivered based on plan and budget

• Ensure each area of the bank that should participate in the project is properly represented

• Ensure that Governance instances are properly conducted, decision making process is performed as expected and each member of the different instances is properly informed and takes the necessary decisions to move forward the initiatives.

• Ensure arbitration process is in place to define priorities

• Negotiate with 3rd parties toward the best outcome for the project and organization..

Knowledge, Skills and Experience

• More than 10 years of experience as PMO and concrete evidence of direct management of complex End-to-End systems implementations.

• Expert knowledge of new Digital Trends of the Market and concrete experience in the implementations of most of them

• Expert in Implementations techniques, including Waterfall and Agile, and tin the usage of PMO specific reporting and tracking tools

• Cross border team management experience.

• Strong business orientation, domain knowledge to comprehend user requirements.

• Strong organizational, team building and leadership qualities.

• Strong Program management and general management skills.

• Strives for tangible goals

• Strong customer service orientation

• Commercially focused at aligning business strategy with technology

• Strong analytical and conceptual skills

• Organizational and presentation capabilities

• Vendor and user management capabilities

• Banking and banking product management skills and experience is a very important plus for the position

Job Holder

Date

Line Manager

Date

Approved By

Date