Analyst, Business Excellence

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Business Excellence Analyst will support key areas of the Australasia Division in Mastercard across pricing, interchange, business analytics, regulatory governance and strategic program execution.

Working closely with divisional and regional stakeholders, the individual will contribute to analytical projects, business performance monitoring, regulatory compliance activities and governance processes that support Mastercard's objectives across Australia, New Zealand and the Pacific Islands.

The role provides broad exposure across local, regional and global teams, requiring collaboration with stakeholders across Australia, New Zealand and the Pacific Islands, as well as regional and global partners.

This role requires a strong analytical mindset, intellectual curiosity and attention to detail. The successful candidate must be comfortable operating across a broad spectrum of responsibilities, from data analysis and performance reporting through to regulatory support, governance activities and strategic initiatives. Adaptability and a willingness to learn are critical, as the role spans a diverse range of business priorities and stakeholder groups.

Success in this role requires an individual who can seamlessly pivot between analytical, strategic, regulatory and governance activities, applying the appropriate lens to support business decision making and programme execution.

In this role, you are expected to:

• Conduct analysis that supports pricing, interchange and broader customer economics initiatives.
• Develop insights into customer, market and network performance through data analysis, KPI monitoring, benchmarking and competitive intelligence.
• Support the preparation and maintenance of recurring business performance reports, dashboards and management information.
• Assist with the development of business cases, strategic assessments and recommendations by analysing commercial, customer, financial and operational data.
• Support compliance with existing regulatory obligations through data gathering, monitoring, reporting and governance activities relating to interchange and other regulatory requirements.
• Assist with analysis of regulatory and industry developments and support implementation of resulting business changes.
• Support governance processes associated with strategic programmes and funding initiatives, including administration, monitoring, reporting and performance tracking.
• Contribute to the execution of strategic projects and initiatives, including project coordination, analysis and stakeholder engagement.
• Build collaborative relationships with stakeholders across functions and support effective communication and information sharing.
• Prepare presentations, reports and executive materials that support governance forums, strategic discussions and business decision making.
• Maintain a strong understanding of payments industry trends, competitive developments and emerging technologies to support strategic analysis and insight generation.
• Identify opportunities to automate, streamline or improve analytical, reporting and governance processes.

All About You

• Strong analytical and problem-solving skills, with the ability to transform complex data into meaningful insights.
• Experience working with data, including analysis, reporting, dashboarding or performance monitoring.
• Commercially minded, with an interest in understanding the drivers of business and customer performance.
• Comfortable operating across a diverse range of activities, including analytics, governance, regulatory support and strategic initiatives.
• Strong attention to detail and a commitment to maintaining high levels of accuracy and quality.
• Excellent written, verbal and presentation skills, with the ability to communicate complex concepts clearly and effectively.
• Strong stakeholder management and collaboration skills, with the ability to work effectively across functions and levels of seniority.
• Self-motivated, intellectually curious and comfortable navigating ambiguity in a dynamic and evolving environment.
• Passionate about payments, technology and commerce, with a keen interest in understanding the competitive, technological and regulatory forces shaping the future of the industry.

• Advanced Excel skills and experience with analytical and visualisation tools such as Power BI, SQL, Python or similar platforms would be advantageous.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.