Director, Account Management, MCDS Australia

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Mastercard Direct Services AP

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Based in either Sydney or Melbourne, Australia, the role reports to the Regional MCDS team while working in close alignment and collaboration with the local Australia sales, solutioning and customer support teams.

MCDS offers the successful individual the opportunity to join a highly motivated, fast-paced Regional team who achieve results through positivity and collaboration. Responsible for growing existing long tail accounts (principal issuing and acquiring customers), the position requires a proactive, commercially pragmatic account manager/business developer with strong relationship and influencing skills. Essential to have a strong sales focus, be autonomous, self-driven and act with sense of ownership and urgency.

The ideal candidate will have a minimum 10+ years experience within the issuing, acquiring and/or payments industry with a blend of Account Management and BD sales experience.

Role

• Act as the in-market lead for the MCDS supporting a portfolio of long tail accounts (issuers and acquirers)
• Manage and grow existing and new customer accounts to drive achievement of sales and net revenue targets
• Operate with strong understanding of customers’ business and support through profitability modeling, financial forecasting and competitive analysis
• Create meaningful/actionable account plans and deliver insightful quarterly business reviews with business development focus
• Leverage a strong working knowledge of Mastercard capabilities, products and services to design strategies, pitch proposals/deals to expand Mastercard’s business with assigned accounts
• Take full accountability for the day-to-day management of customer accounts, including handling business issues, preparing data and resolving operational matters (with support from stakeholder teams)
• Conceive, own and drive strategic projects contributing to development of Mastercard share in the long tail segment
• Prepare presentations and meet reporting requirements for internal and customer stakeholders.
• Support the MCDS Regional lead and team strategic initiatives as required

Skills Required

• Comprehensive experience creating, executing and managing accounts.
• Analytical skills - utilizing internal and external data to grow business/manage performance.
• Payment industry and/or issuing/acquiring experience.
• A collaborator capable of building productive working relationships and coordinating resources across Mastercard’s matrix-based organization.
• Customer focused with sense of urgency to get things done; positive, proactive, curious to learn.
• Demonstrated track record of success with high energy and self-motivation.
• Good problem-solving skills.
• Hands-on, execution-oriented, willing and able to drive progress of existing projects as well as planning the delivery of new activities.

• Resilient, calm under pressure; well organized and able to prioritize workload.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.