Director, GTM Strategy & Product Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Mastercard Services is a key differentiator for Mastercard, delivering insights-driven solutions that help customers grow, modernize, and scale. Within Services, Business & Market Insights (B&MI) brings together data, expertise and actionable recommendations to help clients make better decisions in an increasingly complex and information-rich environment.

Within Business & Market Insights sits Economic & Business Intelligence (EBI), which aspires to be the leading authority in payments and economic intelligence. EBI helps customers understand market trends, competitive dynamics, economic forecasts, and their performance versus relevant benchmarks, enabling clients to prioritize actions through personalized experiences, engaged communities, and the right balance of AI-enabled insights and human touch

Economic & Business Intelligence delivers this vision through the following business pillars:

- Market Intelligence: Provides market insights that help customers understand payment trends and make better decisions, while enabling one single access point to cross broader Mastercard solutions

- Portfolio Intelligence: Brings together the power of Mastercard transactional data with expert recommendations to help customers identify performance opportunities and act with confidence

- Economic Intelligence: Solves client needs for macroeconomic insights across multiple dimensions through data, forecasts, research & expert insights

- Consumer Research: Delivers consumer research services and tailored insights that help businesses stay ahead of market trends and drive strategic growth

- Learning & Innovation: Provides actionable training, insights and strategic support, to accelerate digital transformation, capability building and growth

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About the Role

This is a high-impact leadership role for an ambitious product leader who wants to shape the next chapter of Economic & Business Intelligence. As Director, GTM Strategy & Product Operations you will act at the center of product strategy, commercial growth, and execution discipline

You will help translate the broader EBI strategy into clear priorities, market-ready propositions, scalable go-to-market collaterals, operating routines and measurable business outcomes. Working closely with global product managers, regional, finance, and other stakeholders, you will own and execute on selected high-priority workstreams.

This role offers direct exposure to senior stakeholders and the opportunity to drive and influence one of Mastercard Services strategically important business lines. The successful candidate should bring strategic rigor, commercial instinct, strong analytical judgment and the hands-on drive to mobilize cross-functional teams and unlock revenue opportunities and growth.

Key Responsibilities

GTM Strategy & Execution

Supports in shaping and executing the EBI growth and commercialization agenda. Translate market, customer, competitive and revenue signals into clear strategic priorities, GTM plans, and sales enablement materials, regional activation plans and commercialization workstreams that support growth

Owns selected strategic and commercial initiatives end-to-end, including GTM execution, regional activation, cross-product opportunities, sales narrative development and remediation plans where revenue gaps or adoption challenges emerge

Product Operations & Business Performance

Provides the operating discipline required to scale EBI portfolio by supporting performance tracking, product catalog consistency, executive documents preparation, and process improvements. Acts as a coordination point across multiple stakeholders to ensure the portfolio runs with clarity, consistency, and measurable business outcomes

Leadership & Cross-Functional Alignment

Acts as a trusted right arm to the leadership team, by structuring complex topics, preparing executive-ready narratives and action plans, driving follow-through on priorities, surfacing risks and aligning cross-functional teams around the EBI strategic agenda.

Builds momentum across global and regional teams by connecting stakeholders, clarifying priorities, strengthening internal communication, sharing best practices, and helping raise the bar for product and project management excellence across the broader community.

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All About You

Experience & Background

• Experience managing cross-functional initiatives within a matrixed, complex global organization
• Track record translating high-level strategy into operational execution with measurable outcomes
• Strong analytical mindset with the ability to question data, challenge assumptions and exercise sound judgement under pressure, Turning numbers into actionable insights
• Strong commercial acumen, with experience supporting GTM, commercialization, sales enablement, pricing or growth initiatives
• Strong collaboration skills and ability to partner effectively with fast-paced teams
• Hands-on mindset, with the willingness to roll up sleeves, structure ambiguity and make direct contributions
• Excellence in communication at executive level, including the ability to create clear narratives, crisp recommendations, and senior stakeholder-ready materials
• Experience working across multiple business lines or verticals, with the ability to understand cross-vertical scope, areas of confluence, and potential synergies
• Experience in product strategy, product operations, commercial strategy, business intelligence, consulting, or related fields.

Education & Qualifications

• Bachelor's degree required; Masters or MBA from a top-tier institution strongly preferred
• Work experience in strategy consulting, corporate strategy, product management, or business intelligence, or data-driven businesses preferred (ideally incorporating AI into business)
• Experience leading or coordinating teams in high-profile engagements that involve structured problem solving and stakeholder management
• Tech-savvy mastering all Office tools and proficient on AI-working tools (e.g. ChatGPT, Claude, Co-Pilot, …)
• Proficiency in English mandatory. Other languages are valuable
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required

What We Offer

• High-visibility, high-impact role directly supporting EBI and B&MI leadership teams
• Opportunity to lead end-to-end initiatives, together with multiple global and regional stakeholders
• Exposure to cutting-edge topics
• Diverse and innovation-driven culture within one of the world's most recognized brands
• Competitive compensation, benefits, and professional development opportunities

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Equal Opportunity Statement

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.