Executive Assistant

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Executive Assistant provides high-level administrative and operational support to senior leadership, ensuring effective management of priorities, seamless coordination across stakeholders, and efficient execution of business activities. This role requires strong business acumen, discretion, and the ability to operate in a fast-paced, matrixed environment.

Key Responsibilities

Executive Support

Manage complex calendars, scheduling across multiple time zones and prioritizing critical meetings

Coordinate domestic and international travel, including itineraries, visas, and internal approval

Prepare briefing materials, presentations, and meeting agendas

Act as a gatekeeper to optimize leader’s time and focus

Provide proactive ad-hoc administrative and operational support as required by senior leadership

Stakeholder & Communication Management

Serve as a key liaison between the executive and internal/external stakeholders

Manage correspondence, including drafting emails, memos, and reports

Facilitate communication across regional and global teams

Meeting & Event Coordination

Organize leadership meetings, town halls, and offsites

Prepare minutes, track action items, and follow up on deliverables

Coordinate logistics for executive meetings, press events, conferences, and client engagements, including transport, meals, venues, and on-site arrangements

Operational Excellence

Drive administrative processes (procurement, vendor coordination, expense management)

Maintain organized filing systems and documentation

Identify opportunities to improve workflow efficiency and implement best practices

Assist with audit, legal, and compliance documentation, including preparation, coordination, and delivery of signed and original materials

Assist people team on HR related tasks including employee onboarding and exit support

Expense, Finance & Payment Support

Support executive expense management, including tracking T&E and preparing expense report

Coordinate with Finance & vendor to support office daily operation including payment & contract renewal

Work with Finance to support on Tax related tasks

Confidentiality & Governance

Handle sensitive and confidential information with the highest level of discretion

Ensure compliance with internal policies and corporate governance standards

Qualifications & Experience

Bachelor’s degree or equivalent experience

5-10 years of experience supporting senior executives in a multinational environment

Strong organizational and multitasking capabilities

Excellent written and verbal communication skills (English required; Cantonese/Mandarin preferred)

High proficiency in Microsoft Office (Outlook, PowerPoint, Excel)

Experience in financial services or technology sectors is an advantage

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.