Managing Consultant, Customer Services Development

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Mastercard Services is a key differentiator for Mastercard, providing cutting-edge services that drive growth, efficiency and value, and enable our customers to solve business problems from end to end. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, digital transformation, insights and analytics, loyalty and marketing programs, and security solutions. Client verticals include Financial Institutions, Digital Partners, Retail & Commerce and Government Institutions.

All About The Role:

The Customer Services Development Manager (Managing Consultant) will support non-Turkish group entities through market research, industry analysis, benchmarking, reporting, knowledge development and analytical activities relating tobe responsible for consumer acquisition and engagement domain and leverage consulting, digital transformation, insights, analytics, and marketing servicestrends.

The role will support consulting, digital transformation, insights, analytics and marketing-related initiatives by providing information, coordination and analytical support.

Key responsibilities include:

• Together with existing team, contribute to and execute againstthe assessment, monitoring, reporting and communication of Services growth strategy initiatives, and provide market intelligence and recommendations to non-Turkish group entities.
• Identify the most critical aspects of a problem Client or market is facing in consumer acquisition and engagement.
• Leverage deep knowledge of all Services capabilities and how they fit together to analyze customer needs, prepare insights, and support non-Turkish group entities in developing create customized and relevant solutions for clients.
• Align efforts with Mastercard core team through information sharing, coordination, issue escalation, and reporting activities, for business success, including managing identifying external obstacles developments and maintaining leadership alignment and communication support.
• Partner with project teams to ensure project quality.
• Play a key role in creation of new Intellectual Capitalthe development of market research, industry analysis, benchmarking studies, and internal reference materials, and provide analytical insights and information support to non-Turkish group entities regarding customer and market developments. and become “thought partner” for clients

• Actively participate in training and developing others.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.