Partnerships Enablement Specialist

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Channel Partnerships Enablement (CPE) team is seeking a Partnerships Enablement Specialist to design and scale learning, enablement, and capability-building programs across the channel partnerships ecosystem.

This role will help shape how partners and internal stakeholders engage with Mastercard platforms, tools, programs, and processes by creating impactful learning experiences, certification programs, and enablement journeys that drive adoption and business outcomes.

The ideal candidate combines learning strategy, content development, stakeholder engagement, and operational execution to deliver innovative and scalable enablement solutions.

Role

In this role, you will:

• Develop and execute enablement strategies that support partner growth, adoption, and engagement.
• Design and manage learning journeys, certification programs, and role-based training experiences across the partnerships ecosystem.
• Create and deliver enablement content supporting the Partner Advantage Portal, Salesforce, Ironclad, and other business platforms.
• Manage and optimize learning management system (LMS) content, reporting, and learner experiences.
• Identify opportunities to improve engagement through innovative learning approaches, including gamification and digital learning experiences.
• Partner with Product, Sales, Marketing, Operations, and Technology teams to translate business processes into scalable enablement assets.
• Develop documentation, guides, onboarding materials, and knowledge resources that improve stakeholder effectiveness.
• Measure enablement effectiveness through KPIs, adoption metrics, learner feedback, and certification completion rates.
• Support change management initiatives associated with new platform capabilities, processes, and partner programs.
• Drive continuous improvement of Mastercard's partner enablement model through innovation and stakeholder feedback.

All About You

• Experience in enablement, learning and development, sales enablement, partner enablement, training, or customer education.
• Strong instructional design and content development capabilities.
• Ability to translate complex concepts into engaging learning experiences.
• Experience developing training curricula, certification programs, onboarding experiences, or learning journeys.
• Strong communication, presentation, and stakeholder management skills.
• Experience with LMS platforms, digital learning solutions and gamification.
• Analytical mindset with the ability to measure learning outcomes and adoption metrics.
• Ability to manage multiple projects and stakeholders simultaneously.
• Passion for innovation, continuous improvement, and learner engagement.

• Experience in payments, fintech, SaaS, partner ecosystems, or technology industries is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.