Sr. Specialist, Product Experience Design, Crypto

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Crypto Solutions team within Mastercard's Financial Crimes organization is driving the next generation of risk, compliance, and security solutions that enable financial institutions to safely participate in the rapidly evolving digital asset ecosystem. As traditional financial infrastructure converges with blockchain-based payment networks, the need for trusted, scalable, and intelligent risk management capabilities has never been greater.

We are seeking a Senior Specialist, Product Experience Design to help shape the future of Mastercard's Crypto Solutions portfolio. This role will be responsible for designing intuitive, customer-centric experiences that simplify complex risk, compliance, and security signals into actionable insights.

You will empathize with our customers to understand their needs and motivations, define user problems, design end-to-end journeys and experiment with these ideas to bring new designs - consistent with Mastercard's design standards - from concept through to development, working closely with Product, PMTs, and Engineers on a regular basis.

Role

• Design end-to-end user experiences for Crypto Solutions products, including onboarding, researching, monitoring, and reporting journeys.
• Apply best-practice UX methods to identify solutions to customer problems, experiment to validate them, and create final deliverables for Engineering partners.
• Work closely and regularly with Product Managers, PMTs, and Engineers to translate product strategy and customer needs into intuitive digital experiences.
• Develop user flows, wireframes, prototypes, and high-fidelity designs, and validate them through user research and usability testing.
• Design communications and decks to pitch new product ideas and concepts to stakeholders.
• Support hands-on product-feature design within initiatives, contributing to timely, quality deliverables that meet stated goals.
• Work as part of a functional team, partnering with senior-level peers to gain experience and grow design skillset over time.

All About You

The ideal candidate for this position should:

• Have hands-on experience in a user experience function, including a tactical skillset in designing and validating solutions that solve user problems.
• Have enterprise software, fintech, payments, compliance, fraud, cybersecurity, or comparable industry experience; digital asset or blockchain exposure is a plus.
• Demonstrate the ability to execute tactical design outputs, with support from senior-level peers as needed.
• Develop new designs leveraging Copilot, Figma Make & other generative AI tools.
• Familiarity with design thinking principles
• A passion to be the empathetic advocate for the customer by turning complexity into simple solutions.
• Have proficiency in Figma for UX prototyping and design systems.
• Experience leveraging design systems
• Be proficient in PowerPoint for communicating design concepts and product ideas.

• Be comfortable collaborating across Product, PMT, Engineering, and Data Science in a fast-moving, cross-functional environment.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.