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Global Operations Specialist

Match Group · Dating & Relationships · Bachelor's Degree · 3 hours ago
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Salary
$50k – $58k per year
Location
Hybrid (Dallas, United States)
Seniority
Junior · 2+ years exp
Visa
H-1B filings in 12 months: 12
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 14, 2026. First seen by Alion on Nov 14, 2026. Match Group scores B on the Alion truth index.

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Match Group

Match Group is an American technology and social media company headquartered in Dallas, Texas, founded in 2009 as a corporate entity for its various dating platforms. The company owns and operates the world's largest portfolio of online dating services, including prominent brands such as Tinder, Match.com, Hinge, Meetic, OkCupid, and PlentyOfFish. It provides these digital platforms in over 40 languages to a global user base and maintains a significant presence in the international technology market as a publicly traded corporation on the NASDAQ.
mtch.com · HQ: Dallas, United States · Dating & Relationships · 1001-5000 employees · Est. 2009
Tech stack of Match Group

Our Global Operations team, within the Trust and Safety org, is dedicated to supporting and protecting our user base. We are looking for a Global Operations Specialist to help us handle member escalations spanning trust & safety and support policy.

Our Global Operations team investigates safety issues, abuse, bugs & app functionality issues on many of Match Group’s platforms, along with enforcing Community Guidelines and Terms of Service.

How you'll make an impact:

  • Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the user experience across multiple dating app platforms

  • Investigate, troubleshoot, and drive our most sensitive, complex escalations to resolution, spanning topics across Trust & Safety and member support

  • Investigate bug and app functionality reports and work with Engineering to help them resolve issues

  • Collect user feedback on new product and feature rollouts

  • Be comfortable dealing with high-pressure issues, gray areas, and policy/process changes

  • Address sensitive content issues (graphic content, hate speech, etc.)

  • Communicate & co-ordinate with cross-functional partners across Trust & Safety, Engineering, Comms, Marketing, Legal, outsourced partner teams and more

  • Contribute to or own organizational projects and consistently drive process improvements to support the team’s goals and objectives.

We may be a Match if:

  • Bachelor's degree or higher, or equivalent experience

  • Minimum of 2+ years in a similar role

  • Basic knowledge of Zendesk

  • Ability to understand and summarize complex cases quickly

  • Outstanding analytical skills and excellent judgment

  • Highly flexible and adaptable

  • Ability to multitask, keep up with large volumes of emails in a fast-paced environment

  • Outstanding time management and prioritization skills

  • Quick learner

  • Great teammate

  • Tech savvy

  • Strong attention to details

  • Ability to use critical thinking and logic to isolate and resolve issues

  • Passion for helping people

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