Customer Supply Coordinator

Our client, a leading healthcare business with an international customer base, is seeking a Customer Supply Coordinator to join its procurement and supply chain team in North West London. This permanent role is responsible for supporting end-to-end order fulfilment, maintaining high customer service levels and helping ensure products are delivered on time and in full.

Key Responsibilities:

• Manage the fulfilment process for a portfolio of customers or SKUs, from sales order processing through to invoicing and returns.
• Build effective relationships with retailers, distributors and customer supply chain teams to support service performance and joint business objectives.
• Coordinate customer service and supply plans, resolving order, delivery and product availability issues promptly.
• Work closely with commercial, planning, logistics, finance and warehouse teams to support seamless order fulfilment.
• Maintain accurate product, pricing, promotional and customer master data across relevant systems.
• Monitor and improve processes covering sales order processing, stock allocation, invoicing, claims and returns.
• Track key performance indicators, including OTIF, case fill rate, cost-to-serve, forecast accuracy and on-shelf availability.
• Analyse customer and EPOS data to identify service improvements, support risk mitigation and provide insights to demand and supply planning teams.

Job Requirements:

• Understanding of supply chain and order fulfilment processes, including order accuracy, stock allocation and timely delivery.
• Knowledge of order-to-cash processes, inventory flows and basic supply chain principles.
• Strong customer service skills, with clear communication and the ability to manage complaints and resolve issues professionally.
• Experience in end-to-end order management, including order entry, tracking, amendments and returns.
• Understanding of ERP systems such as SAP, Oracle, NetSuite or similar platforms.
• Ability to collaborate effectively with Sales, Finance, Logistics, Planning, Warehouse and customer teams.
• Understanding of stock availability, backorders, inventory reconciliation, logistics coordination and service level reporting.
• A flexible, learning-focused approach, with an interest in continuous improvement and changing systems or processes.

Benefits:

• 24 days' annual leave plus bank holidays, increasing to 27 days after five years' service.
• Private medical insurance and Bupa dental cover.
• Staff discount on company products.
• Skills training and a health and wellbeing programme.
• Pension contributions and sick pay support.
• Enhanced maternity and paternity leave.
• Free on-site parking, electric vehicle charging and workplace refreshments.
• Company events and two charity days each year.

If you have experience in supply chain customer service, order fulfilment and cross-functional coordination, this is an excellent opportunity to develop your career within an innovative and internationally established business.