Operations Chargeback Head

We’re looking for an Operations Chargeback Head who can take ownership of critical back-office processes for both Issuing and Acquiring businesses. If you thrive in fast-paced environments and love finding smarter ways to work, this role is for you.

What You Will Do

• Oversee daily operations for Dispute Resolution and Chargebacks across all payment schemes.
• Ensure 95% on-time delivery within Service Level Agreements and maintain chargeback ratios within acceptable thresholds.
• Drive Chargeback Recovery performance to at least 95%.
• Lead and develop a high-performing team, fostering growth and accountability.
• Identify opportunities for cost reduction through process improvements and automation.
• Represent the team in operational requirement gatherings for new products and services.
• Remediate high audit findings promptly and effectively.
• Continuously enhance existing processes, especially those that involve repetitive tasks.

What You Need to Succeed

• A Bachelor’s degree in any 4-year Business course.
• At least 5 years of experience in card operations or chargeback operations.
• Strong knowledge of credit card chargeback rules across major schemes (Visa, Mastercard, JCB, Amex).
• Excellent written, oral, and presentation skills.
• Ability to work efficiently in a dynamic, fast-paced environment with minimal supervision.
• A keen eye for detail and strong analytical skills.
• Confidence to articulate ideas and represent the team to other departments and senior management.