Senior Operations Associate (Reconciliation)

Maya • Payment Processing & Gateways • Digital Banks & Neobanks • Bachelor's Degree • 17 days ago
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Salary
≈ $17k – $37k per year (Estimated)
Location
In office
Seniority
Senior · 2+ years exp

Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Sep 8, 2026.

Overview
Company
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Profile match

Maya

Maya, formerly PayMaya, is a Philippine digital financial services company operating a wallet and a digital bank. It provides payments, savings, credit and merchant acquiring for consumers and businesses. The company is part of the PLDT affiliated Voyager Innovations group.
maya.ph • HQ: Taguig, Philippines • Payment Processing & Gateways • Digital Banks & Neobanks • Est. 2007

Overview:

Senior Operations Associate plays a critical role in ensuring the timely and accurate fulfillment of aftersales requests and adjustment of transactions related to bank products and services (e.g., e-wallet. deposits, loans, credit cards, QR payments/acquiring transactions). This position ensures all requests are handled within service level agreements (SLA), with a strong focus on compliance, reconciliation, and stakeholder coordination. The role requires a high degree of attention to detail, process ownership, and continuous improvement mindset to support a seamless customer experience post-transaction.

  • Aftersales Fulfillment
  • Adjustments and Reconciliation
  • Risk and Compliance
  • Stakeholder Communication
  • Process Improvement

What we are looking for:

  • Bachelor’s degree in Banking, Finance, Business Administration, or equivalent.
  • Minimum 2-3 years of experience in banking operations, preferably in fulfillment, reconciliation, or posttransaction support.
  • Exposure to financial adjustments, exception handling, and documentation preparation. Familiarity with operational risk controls, SLA management, and reconciliation tools.
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