Specialist: IT Learning & Development

Overview

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology in our London office as a Specialist: IT Learning & Development

The Specialist: IT Learning & Development designs, develops, and delivers technology learning solutions that support effective adoption and day-to-day use of firm technologies across the region.

This role combines training delivery and instructional design to ensure users are equipped with the knowledge and resources needed to work efficiently and effectively.

Responsibilities

Accountabilities:

• Deliver Technology Learning & Adoption services aligned with global standards and regional business needs.
• Design and deliver instructor-led, virtual, and digital training to support technology adoption and user effectiveness.
• Develop and maintain learning materials, courseware, and user-facing documentation.
• Support regional technology initiatives through training, learning content, and user enablement.
• Contribute to continuous improvement of learning programs based on feedback, usage, and observed user needs.

Responsibilities

Learning & Adoption Delivery

• • Provide one-on-one training and targeted support to reinforce learning and improve user proficiency.
  • Facilitate onboarding and ongoing training programs to support consistent technology usage.Deliver instructor-led and virtual training sessions for lawyers and business professionals.

Learning Design & Content Development

• Design practical learning solutions to support user adoption, including:
  • Instructor-led training materials
  • Quick reference guides and job aids
  • Video and digital learning content
• Develop courseware and user documentation aligned to business needs.
• Ensure all training materials are current, accurate, and aligned with firm technologies.

Adoption & User Enablement

• Support users in effectively adopting and integrating technology into their daily workflows.
• Identify common challenges and recommend solutions.
• Reinforce best practices and promote efficient, consistent use of firm systems.

Collaboration

• Collaborate with Technology teams and the business to identify learning needs.
• Provide practical feedback on training approaches and delivery methods.
• Maintain strong working relationships with users across the region.

Project Support

• Participate in regional technology projects by:
  • Developing training materials aligned to project timelines
  • Delivering training as part of rollout activities

Operational Support & Continuous Improvement

• Facilitate training registrations and completion administration in the learning management system (LMS).
• Respond to training-related requests through established support channels.
• Monitor training participation and feedback.
• Maintain awareness of changes to firm technologies and update learning materials accordingly

Collaboration & Team Contribution

• Participate in a collaborative team environment, sharing knowledge and contributing to team initiatives.
• Provide feedback and suggestions to improve learning programs, tools, and processes.
• Support regional and global learning efforts.

Business Relationship Management

• Provide a high level of customer service through responsiveness, clear communication, and proactive engagement.
• Act as a trusted resource for training and learning-related needs.
• Engage with users through training sessions, targeted outreach, and ongoing support

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment.

Qualifications, Experience and Personal Attributes

Education/Training/Certifications

• Bachelor’s degree or equivalent relevant work experience.
• Learning & Development or instructional design certifications preferred.

Professional Experience

• Experience delivering and developing technology training in a professional services or corporate environment.
• Experience supporting user adoption of enterprise technologies.
• Experience working as an individual contributor within a regional or global team structure.

Technical Skills

• Proficiency in Microsoft 365 applications.
• Familiarity with legal or professional services applications (e.g., document management systems such as iManage).
• Experience delivering training using virtual platforms (e.g., Microsoft Teams, Zoom).
• Familiarity with learning management systems (LMS).
• Experience creating digital learning content (e.g., videos, guides, or eLearning modules).

Performance Traits

• Strong communication skills, with the ability to engage users at all levels of the organization.
• Ability to understand user needs and recommend practical learning solutions.
• Strong customer service orientation and commitment to user support.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and organizational skills.
• Ability to collaborate effectively within a team and across functions.
• Comfortable delivering training in both formal and informal settings.
• Proactive, solution-oriented mindset with a focus on continuous improvement.
• Demonstrates adaptability in a fast-paced and evolving technology environment

At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed.

Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas.

One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQIA+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family).

We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.